Customer Service Advisor- English Speaking (Inbound)

Collinson; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

As a dynamic member of a global team, you will handle inbound calls and emails, ensuring top-tier customer service. This role requires strong telephonic communication skills, a customer-centric approach, and the ability to work in a fast-paced environment with strict KPIs. Flexibility for shift work is essential to thrive in this call center environment.

Qualifications

• Experience in high-pressure environments.
• Ability to handle high call volumes and strict KPIs.
• Flexible and willing to adapt to frequent changes.

Responsibilities

• Handle inbound international calls and email queries professionally.
• Resolve queries within set time and quality targets.
• Maintain accurate records in Salesforce.

Skills

Fluency in spoken and written English

Telephonic communication skills

Customer service orientation

Problem-solving skills

Tools

Salesforce (SF)

Job description

Collinson is a global leader in customer loyalty and benefits, with over 1,100 employees across 20+ locations. We help clients acquire, retain, and maximize customer value. Our key brands include:

• Priority Pass: World’s largest independent VIP airport lounge access program (1,300+ lounges).
• Columbus Insurance: Specialist travel insurance provider.

The role:

In this key role you will be taking inbound calls in a professional manner; handling and overcoming objections in a professional and effective manner; adhering to targets; taking inbound calls from an international customer base; handling both internal and external email correspondence to and from clients in line with quality standards; working towards resolution time periods, quality standards and targets

Key Responsibilities

• Handle inbound international calls and email queries professionally.
• Resolve queries within set time and quality targets.
• Maintain accurate and detailed records in Salesforce (SF).
• Manage high call volumes and work to strict KPIs.
• Follow established policies, procedures, and updates through ongoing training.
• Maintain professionalism and efficiency under pressure.
• Build positive relationships with stakeholders (internal & external).

Experience and skills needed:

• Fluent in spoken and written English.
• Exceptional telephonic communication skills.
• Available for rotational shifts and weekend work.
• Able to handle high-pressure environments and multitask effectively.
• Proven customer service orientation and problem-solving skills.
• Foreign language proficiency used in a corporate environment.
• Flexible and willing to adapt to change and frequent updates.

Nice-to-Have Skills

• Previous target-driven or call center experience.
• Exposure to the travel industry (personal or professional).

• Handle inbound calls & emails from global customers

*******Must be flexible to work 24/7 shift patterns******

Apply now to join a dynamic global team delivering top-tier service to our customers!