Customer Service Advisor

Concentrix; Wes-Kaap; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading business process services company is seeking a Sales Advisor in Cape Town, South Africa. In this role, you will provide exceptional customer service while offering additional products and managing customer inquiries. The ideal candidate has at least 12 months of Customer Service experience in a BPO environment, a passion for sales, and is comfortable working night shifts. This position offers a basic salary of R8500 plus uncapped commission and various employee benefits.

Benefits

Uncapped Commission

Performance incentives up to R3000

Medical aid

Pension Fund

Group life cover

Subsidized transport

Employee Assistance Programme (EAP)

Qualifications

• 12 months Customer Service experience in BPO with upselling is essential.
• Experience working Night Shift/USA hours.
• Computer literate.
• Must have a clear criminal record.

Responsibilities

• Offer customers additional products while providing excellent service.
• Assist customers with promotional inquiries.
• Maintain customer information accurately.
• Work toward targets aligned to KPIs.

Skills

Customer Service experience in BPO with upselling

Proficient in English verbal and written communication

Passionate about sales

Self-motivated and responsible

Education

Passed Grade 12

Job description

Are you looking for an opportunity to jumpstart your career in the International Sales industry?

Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Sales Advisor working on an internationally innovative campaign.

You will earn uncapped commission and rewarding performance incentives up to R3000 plus a basic salary of R8500.

This opportunity is for those who enjoy working at night as well as weekends (Saturdays, Sundays & Public Holidays) with a night shift allowance and subsidized company transport for night shifts.

You’ll be working on-site from our vibrant Cape Town office, where creativity meets cutting-edge technology. All the while, you’ll become part of a community of like-minded individuals who become friends for life.

What you will need for this Role:

• 12 months Customer Service BPO with upselling (essential)
• Experience with working Night Shift/USA hours
• Proficient in English verbal and written communication
• Passed Grade 12
• A clear criminal record
• Computer literate
• Have a passion for sales
• Are self-motivated and highly responsible

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

• A monthly salary R8 500
• Uncapped Commission
• Performance incentives up to R3000
• Uncapped commission
• Medical aid for main member / Medical Insurance for employee and two dependents
• Pension Fund
• Group life cover
• Subsidized transport
• Fantastic Employee Assistance Programme (EAP)
• Access to financial well-being sessions, will writing sessions and stress management sessions
• Team building and upskill training opportunities
• Interactive and inclusive company culture
• Access to our World Class cafeterias and recreational areas
• Access to our onsite nurse

What you will do in this role

• Offer customers additional products whilst providing an excellent service
• Establish customers’ needs to in order to sell the right product
• Assist customers with promotional enquiries
• Responsible retaining customers and selling additional products and services
• Providing excellent customer experiences at all time
• Verifying and updating customer information
• Work toward targets aligned to KPIs
• Taking ownership of high profile, escalated cases from beginning to resolution
• Consistently applying agreed behavioural and compliance standards
• Sharing knowledge and skills with other members of the team
• Proactively offer solutions to any issues or concerns that customers might face

Eligibility to work

In accordance with South African law, only applicants who are legally authorised to work in the SA will be considered for this position, and the appointment will be made in line with the company’s EE Plan.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.