Customer Service Advisor

Pepkor Lifestyle; Vereeniging; On-site; ZAR 50,000 - 200,000; Full time

Job summary

Pepkor Lifestyle is seeking energetic Customer Service Advisors to enhance their fast-paced retail environment. Ideal candidates will exhibit excellent customer service skills, attention to detail, and the ability to process transactions accurately. Responsibilities include assisting customers, managing administration tasks, and ensuring effective teamwork.

Qualifications

• Practical experience in a financial and administration role.
• Computer literacy required.
• Experience in retail is advantageous.

Responsibilities

• Deal with customers in a customer centric manner.
• Achieve individual targets and process transactions.
• Ensure up to date product knowledge.

Skills

Customer centricity

Attention to detail

Interpersonal skills

Numeracy skills

Written and communication skills

Telephone etiquette

Team work

Target driven

Education

Matric

Tools

MS Office

SAP

Job description

Introduction: We are looking for a hard-working and energetic Customer Service Advisors to join our fast-paced retail environment, where every day is unique and interesting. The ideal candidate must possess excellent customer service skills, a high level of accuracy and act with honesty and integrity.

Description: The professional interaction of all customers to ensure the accurate processing of all transactions and administration to meet set targets in both segments of tech and furniture retail.

Job Specification

• Deal with customers in a customer centric manner
• Achieve individual targets
• Administration
• Processing transactions and cash ups
• Effective self-management and teamwork
• Security and safety
• Reception / Switchboard
• Ensure up to date product knowledge
• Receiving and dispatching of stock
• Merchandising, housekeeping and store presentation
  
  

Minimum Requirements

• Matric
• Numeracy skills
• Ability to work with money
• Computer literacy
• Attention to detail
• Interpersonal skills
• Written and communication skills
• Team work
• Telephone etiquette
• Target driven
• Customer centricity
• Practical experience in a financial and administration role
• SAP experience advantageous
• MS Office (Word, Excel)
• Cellular and Retail experience
• Knowledge of relevant Company policies, practices, processes and systems
• Conscientious
• Integrity
• Customer centric
• Fraud detection
• Target driven
  
  

Ready to embark on a rewarding career journey? Join Pepkor Lifestyle and make a difference!