Customer Service Advisor

Concentrix - CA; Umhlanga Rocks; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A global technology and services leader is seeking a Customer Service Advisor for their Durban office. The role entails resolving customer queries and ensuring a high level of service. Candidates should have contact centre experience and a matric qualification. Offering a monthly salary of R6500, medical aid, and pension fund benefits.

Benefits

Monthly Basic salary of R6500

Medical aid for the main member

Subsidized transport

Provident/Pension Fund

Employee Assistance Programme

Qualifications

• Minimum 6-12 months of contact centre experience working in a customer service role.
• Self-motivated and self-assured.
• Computer literacy and ability to navigate multiple systems.

Responsibilities

• Ensure timely resolution of customers' concerns.
• Keep records of customer interactions and actions taken.
• Promote client products and resolve customer queries.

Skills

Good multitasking skills

Customer service knowledge

Attention to detail

English Proficiency

Education

Matric

Job description

Overview

Job Title: Customer Service Advisor

Experience the power of a game-changing career

Are you a people’s person with a passion for helping others? We are seeking a Customer Service Representative to join our dynamic team of game-changers in our sunny Durban office!

We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

In this role, you’ll be working on an exciting international campaign as the customer’s first point of contact. We want candidates who can be proactive in problem-solving while remaining empathetic to the customer’s concerns or queries.

Take up the challenge and put those communication skills to the test by applying today!

Required experience

• Minimum 6-12 months of contact centre experience working in a customer service role

Required qualifications

• Matric
• Clear criminal and credit record
• English Proficiency, both written and spoken
• High willingness to help customers, self-motivated, self-starting and self-assured
• Good multitasking skills and the ability to work in a fast-paced environment
• Excellent knowledge of effective customer service processes
• Understanding of the Call Centre industry
• Computer literacy – ability to speedily navigate multiple systems effectively
• Attention to Detail
• Availability to work shifts in a 24/7 environment

What’s in it for you

• Monthly Basic salary of R6500
• Medical aid for the main member/ Medical Insurance for the main member (employee) and two dependents
• Subsidized transport
• Provident/Pension Fund
• Fantastic Employee Assistance Programme (EAP)

What you will do in this role

• Ensure timely and accurate resolution of customers’ concerns at the first point of contact within agreed service levels, targets and objectives
• Accountable to close the customer query and ensuring a resolution or feedback
• Check to ensure that appropriate changes were made to resolve customers\' concerns
• Keeps records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Promotes client products, services and solutions at all times
• Resolve customer queries related to:
  Payment queries
  Incorrect orders
  Missing transactions

Equal opportunity

Concentrix is an equal opportunity employer. We’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with South Africa’s law, only applicants who are legally authorized to work in the SA will be considered for this position and the appointment will be made in line with the company’s EE Plan.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

ZAF Durban - 2 Ncondo Place, Ridgeside Drive, Umhlanga Ridge

Language Requirements

Time Type:

Full time

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