Customer Service Advisor

Sitel Group; Newcastle; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading company is seeking customer service advisors to be the first point of contact for clients. The role involves responding to inquiries, maintaining records, and ensuring customer satisfaction. Candidates should possess strong communication skills along with experience in customer service. Full-time positions available with competitive benefits.

Benefits

Weekly Pay

Paid Training

Temporary and Permanent contracts

Qualifications

• Experience handling customer contacts and resolving inquiries.
• Ability to communicate effectively both verbally and in writing.
• Must pass appropriate clearance for the role.

Responsibilities

• Respond and resolve customer contacts in a professional manner.
• Record information on contacts and maintain accurate records.
• Manage and protect all customer information according to legislation.

Skills

Customer Service

Sales Experience

Time Management

Numeracy skills

Tools

Order Management System

Office automation tools

Job description

Foundever

At Foundever we believe that small moments can have a big impact on your work experiences customers teams and friends. By creating positive moments for each other you can make a difference and improve your experience.

Whether you are here for months or years we want you to remember the good feelings and benefits you gained from your experience. We hope you look back and feel that Foundever was a highlight in your career.

About Us

As a global leader in endtoend customer experience (CX) products and solutions Foundever with the worlds bestloved brands from Fortune 500 companies to local startups to design build and deliver a competitive edge across all customer touchpoints.

With our awardwinning culture built on over 40 years of industryleading experience and commitment to improving the employee experience we improve business results by pairing innovative design thinking and digital solutions including selfservice artificial intelligence (AI) automation and datadriven analytics with the expertise emotion and empathy of our people to Create Connection. Value Conversation.

Job Summary

A fantastic opportunity for customer service advisors.

The primary function of the role is to be the first point of contact and deliver a professional and high quality customer service. This could include dealing with customer client or third party contacts and complaints within agreed service levels. The individual will need to use their own initiative as well as follow established procedures processes and systems to source information to provide a resolution for the customer. The role may also involve initiating contact with individuals within the clients organisation or other 3rd parties.

Primary Job Responsibilities

• Respond and resolve customer contacts / complaints in a professional and timely manner and in line with associated processes and procedures.
• Record information on contacts / complaints as and when required and maintain accurate records and systems.
• Manage and protect all customer information this includes sensitive information in accordance with the relevant legislation.
• Resolve all dissatisfaction during the first point of contact wherever possible.
• Communicate and liaise with appropriate individuals and departments internally and externally.

Knowledge / Abilities / Skills

Experience of handling customer contacts and resolving customer enquires.

Ability to communicate both verbally and written.

Numeracy skills.

Ability to work as part of a team support colleagues and promote excellent team spirit.

Ability to plan and organize time and tasks effectively.

Expertise in the use of a PC with experience of using office automation tools such as outlook word excel.

Must pass appropriate clearance for the role.

Contract Terms

Temporary and Permanent contracts

Full time positions 37.5 hours per week)

Weekly Pay

Paid Training

We do operate in a call centre environment and work Monday Sunday

Next Steps...

After you click apply you will be redirected to our online screening system Harver. The applicationwill take around 3045minutes to complete and will be taken into consideration through the hiring process. Once completea memberof the Recruitment Team will review your application and contact you to discuss the next steps.We look forward to receiving your application!

Data Notice

The personal data you provide in your application and as part of the recruitment process will only be held and processed for the purpose of the selection processes of Sitel and in connection with any subsequent employment or placement unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.

Required Experience :

Unclear Seniority

Key Skills

Sales Experience,Time Management,Order Management System,Customer Service,Dealership Experience,GM Vehicles,Retail Sales,Tire Service,Automotive Repair,OSHA,Service Writing,Automotive Service

Employment Type : Advisor

Experience : years

Vacancy : 1