Customer Service Advisor

Minacs; Johannesburg; On-site; ZAR 50,000 - 200,000; Full time

Job summary

Join Minacs as a Customer Service Advisor in Johannesburg and jumpstart your career in the travel industry. This role involves managing customer cases, ensuring excellent service, and requires prior call center experience. Enjoy a dynamic work environment with opportunities for professional growth and a monthly salary complemented by various employee benefits.

Benefits

Medical aid for main member / insurance for employee and two dependents

Pension Fund

Subsidised transport

Group life cover

Employee Assistance Programme (EAP)

Access to financial well-being sessions

Team building and upskill training opportunities

Interactive and inclusive company culture

Qualifications

• Minimum of 6 months international Call Centre experience or 12 months in an airline reservations/travel agency environment.
• Ability to work shifts aligned to UK business hours.

Responsibilities

• Take ownership of high profile, escalated cases from beginning to resolution.
• Provide excellent customer experiences at all times.

Skills

Proficient in English verbal communication

Self-motivated

Highly responsible

Education

Passed Grade 12

Job description

Job Description

Are you looking for an opportunity to jumpstart your career in the travel industry?

Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Service Advisor working on an internationally innovative campaign with a salary of R.

With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique.

Imagine being a part of a company that supports each other's success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.

You will be working on-site from our vibrant Johannesburg office where creativity meets innovative technology.

All the while, you will become part of a community of likeminded individuals that become friends for life.

What you will do in this role

1. Take ownership of high profile, escalated cases from beginning to resolution
2. Manage work order within business SLA's
3. Proactively offer solutions to any issues or concerns that customers might face
4. Consistently applying agreed behavioural and compliance standards
5. Sharing knowledge and skills with other members of the team
6. Communicating new information that is relevant to the campaign to colleagues, customers and managers
7. Developing and maintaining current knowledge of the campaign
8. Ensuring first contact resolution at all times
9. Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
10. Providing excellent customer experiences at all times
11. Verifying and updating customer information

Your qualifications and experience

• Minimum of 6 months international Call Centre experience or 12 months in an airline reservations / travel agency environment (essential)
• Passed Grade 12
• Ability to work shifts aligned to UK business hours
• Proficient in English verbal communication
• Self-motivated and highly responsible

What is in it for you?

• Monthly salary of R
• Incentives up to R
• Medical aid for main member / medical insurance for employee and two dependents
• Pension Fund
• Subsidised transport
• Group life cover
• Employee Assistance Programme (EAP)
• Access to financial well-being sessions, will writing sessions and stress management sessions
• Team building and upskill training opportunities
• Interactive and inclusive company culture

Discover why over [number missing], game-changers around the globe call Concentrix their "employer of choice." Together, we will achieve greatness and unlock unlimited possibilities.

Apply today and let your career thrive!

Eligibility to work

In accordance with South African law, only applicants who are legally authorised to work in SA will be considered for this position and the appointment will be made in line with the company's EE Plan.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.

They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer.

Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

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