Customer Service Advisor

NIFHA - Northern Ireland Federation of Housing Associations; eMakhazeni (Belfast); Hybrid; GBP 16,000 - 18,000; Part time

Job summary

Une opportunité passionnante dans une équipe dynamique de service client. Vous fournirez un service de haute qualité aux clients, en utilisant vos compétences en communication pour gérer leurs requêtes. Ce rôle hybride offre des heures flexibles, un excellent équilibre travail-vie personnelle, ainsi qu'un package de bénéfices généreux, y compris un régime de santé et un pension.

Benefits

Healthcare scheme

Generous annual leave entitlement

Flexible working

Generous pension scheme

Qualifications

• Minimum d'un an d'expérience dans un rôle de service à la clientèle.
• Expérience dans un centre d'appels ou de services, ou en vente au détail.
• Connaissance des applications Microsoft Office.

Responsibilities

• Gérer un volume élevé de requêtes clients.
• Utiliser différents canaux de communication avec les clients.
• Promouvoir les canaux numériques.

Skills

Customer Service

Communication

Microsoft Office Applications

Job description

25 hours per week

Salary: £24,242.40 – £26,417.57 (£16,380.14 – £17,849.71 pro rata)

About You

As a member of our Service Centre Team, you will be operating within a dynamic, responsive, and fast-paced environment in which you will provide an outstanding service to all current and potential customers contacting Clanmil. You will be using different communication channels to communicate with customers and promoting digital channels where possible.

We expect you to have a minimum of one years’ experience of dealing with a high volume of customer queries in a front-line customer service role such as a call/service centre, retail etc, with experience of using Microsoft Office Applications.

What We Offer

You will be part of a fun and friendly Customer Service team. We offer flexible and hybrid working, and we have some other amazing benefits including a healthcare scheme, generous annual leave entitlement, and lots of benefits to support your work/life balance and a generous pension scheme.

Want to apply?

Great! Visit us at clanmil.org/join-the-team and learn more about what it is like to work for Clanmil. You can apply via our recruitment portal to start your application.

Closing date: 1st July 2025

Interviews: W/C 9th July 2025

• Northern Whig House 3 Waring Street Belfast BT1 2DX
• 028 9087 6000
• [e-mail]
• www.clanmil.org.uk