Customer Service Advisor

Job Title:

Customer Service Advisor

Job Description

Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor working on an internationally innovative campaign.

With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other’s success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.

You’ll be working on-site from our vibrant Cape Town office where creativity meets cutting edge technology. All the while, you’ll become part of a community of like-minded individuals who become friends for life.

What you will do in this role

1. Taking ownership of high profile, escalated cases from beginning to resolution
2. Manage work order within business SLA's
3. Proactively offer solutions to any issues or concerns that customers might face
4. Consistently apply agreed behavioural and compliance standards
5. Share knowledge and skills with other members of the team
6. Communicate new information relevant to the campaign to colleagues, customers, and managers
7. Develop and maintain current knowledge of the campaign
8. Ensure first contact resolution at all times
9. Protect information security and highlight any issues using the correct processes
10. Provide excellent customer experiences at all times
11. Verify and update customer information
12. Proactively offer solutions to customer issues or concerns

Your qualifications and experience

• Minimum of 6 months international contact centre experience (essential)
• Passed Grade 12
• Ability to work shifts aligned to UK business hours
• Proficient in English verbal communication
• Self-motivated and highly responsible

What is in it for you?

We offer benefits that support your lifestyle:

• Medical aid for main member / medical insurance for employee and two dependents
• Pension Fund
• Subsidised transport
• Employee Assistance Programme (EAP)
• Group life cover
• Financial well-being sessions, will writing, and stress management sessions
• Team building and upskill training opportunities
• Inclusive company culture

Discover why over 550,000 global game-changers call Concentrix their employer of choice. Apply today and let your career thrive!

Eligibility to work

In accordance with South African law, only applicants legally authorized to work in South Africa will be considered. The appointment will align with the company’s EE Plan.

Disclaimer

The above statements describe the general nature and level of work performed by personnel in this role. They are not exhaustive of all responsibilities, duties, and skills required.

Concentrix is an equal opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, veteran status, disability, or other protected characteristics.

Location:

ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town

Language Requirements:

Time Type: Full time

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