Customer Service Advisor

Job Title: Customer Service Advisor

Job Description

Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor working on an internationally innovative campaign. With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other’s success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.

You’ll be working on-site from our vibrant Cape Town office where creativity meets cutting edge technology. All the while you’ll become part of a community of likeminded individuals that become friends for life.

What you will do in this role

1. Taking ownership of high profile, escalated cases from beginning to resolution
2. Manage work order within business SLAs
3. Proactively offer solutions to any issues or concerns that customers might face
4. Consistently applying agreed behavioural and compliance standards
5. Sharing knowledge and skills with other members of the team
6. Communicating new information that is relevant to the campaign to colleagues, customers and managers
7. Developing and maintaining current knowledge of the campaign
8. Ensuring first contact resolution at all times
9. Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
10. Providing excellent customer experiences at all times
11. Verifying and updating customer information

Your qualifications and experience

This Customer Support Advisor role at Concentrix is a great match if you:

• Have a minimum of 6 months international contact centre experience (essential)
• Passed Grade 12
• Ability to work shifts aligned to UK business hours
• Proficient in English verbal communication
• Are self-motivated and highly responsible

What is in it for you?

In this role, we offer benefits that help you support your unique lifestyle:

• Medical aid for main member / medical insurance for employee and two dependents
• Pension Fund
• Subsidised transport
• Fantastic Employee Assistance Programme (EAP)
• Group life cover
• Access to financial well-being sessions, will writing sessions and stress management sessions
• Team building and upskill training opportunities
• Interactive and inclusive company culture

Ready to bring your skills, experience and sense of urgency to a company that values your expertise? Discover why over 550,000 game-changers around the globe call Concentrix their “employer of choice.” Together, we will achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!

Eligibility to work

In accordance with South African law, only applicants who are legally authorised to work in the SA will be considered for this position and the appointment will be made in line with the company’s EE Plan.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location

ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town

Language Requirements

Time Type: Full time

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Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

IT Services and IT Consulting