Customer Service Adviser-Group 3

CXP are now part of the Huntswood Group; Umhlanga Rocks; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A global service organization is seeking Customer Service Advisers in Umhlanga Rocks, South Africa. You will provide high-quality responses to customer inquiries, identify potential issues, and build rapport with clients. The ideal candidate must have at least one year of experience in customer service, possess a clear credit and criminal record, and be computer literate. Knowledge of the UK Energy market is advantageous. Join a dynamic and collaborative team to make a difference.

Qualifications

• Minimum 1 year experience in a Gas & Electricity campaign.
• Minimum of 1 year experience in customer service.
• Clear Credit and Criminal record.
• Computer literate.
• Basic understanding of the UK Energy market is beneficial.

Responsibilities

• Provide responses to maintain high quality of services.
• Identify issues proactively to help resolve customer issues.
• Take escalated calls and complaints as needed.
• Work with various parts of the business to resolve issues.
• Build rapport with customers.

Skills

Customer Service

Excellent communication (Written and Verbal)

Ability to deal/ interact with different customers

Product Knowledge

Adaptive Approach

Education

Matric or NQF Level 4 equivalent

Job description

Job Description

Job Overview

Huntswood is looking for Customer Service Advisers to join our global team.

Are you an ambitious and driven individual, with great communication skills? If YES then we are looking for you!

Job Responsibilities

• Provide responses to all, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails.
• Proactively identify issues and problems before it arises, use effective problem-solving techniques to help customers resolve their issues.
• Progress to taking escalated calls and complaints in line with procedures.
• Working with various parts of the business to resolve issues.
• Connect and build rapport with the customer.
  
  

Job Requirements

• Matric or NQF Level 4 equivalent
• Clear Credit and Criminal record
• Computer literate
• Minimum 1 year experience in a Gas & Electricity campaign
• Minimum of 1 year experience in customer service
• Basic understanding and knowledge of the UK Energy market is beneficial.
  
  

Required Skills

• Customer Service
• Excellent communication (Written and Verbal)
• Ability to deal/ interact with different customers.
• Product Knowledge
• Adaptive Approach
  
  

Core Behavior

Huntswood’s employees are described as dependable, driven and collaborative.

The job holder should be able to demonstrate they are:

• Confidential, reliable and genuine
• Dynamic, passionate and determined
• Friendly, compassionate and cooperative
  
  

"It's not just about what we do, but the way we do it. And it's our values that make us special."

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