Customer Service Adviser-Group 2

CXP are now part of the Huntswood Group; KwaZulu-Natal; On-site; ZAR 120,000 - 180,000; Full time

Job summary

A global service provider seeks a Customer Service Adviser in KwaZulu-Natal. In this role, you'll handle high volumes of calls, chats, and emails while ensuring quality service. With a minimum of 1 year in customer service and experience in the Gas & Electricity sector, you'll be equipped to proactively solve problems and maintain strong customer relationships. Join a company that values dependability, collaboration, and passion.

Qualifications

• Minimum 1 year experience in a Gas & Electricity campaign.
• Minimum of 1 year experience in customer service.
• Clear credit and criminal record is required.
• Computer literate.

Responsibilities

• Provide responses to high volumes of calls, chats, and emails.
• Proactively identify issues before they arise.
• Manage escalated calls and complaints.

Skills

Customer Service

Excellent communication (Written and Verbal)

Ability to deal with different customers

Product Knowledge

Adaptive Approach

Education

Matric or NQF Level 4 equivalent

Job description

Job Overview

Huntswood is looking for Customer Service Advisers to join our global team.
Are you an ambitious and driven individual, with great communication skills? If YES then we are looking for you!

Job Responsibilities

• Provide responses to all, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails.
• Proactively identify issues and problems before it arises, use effective problem-solving techniques to help customers resolve their issues.
• Progress to taking escalated calls and complaints in line with procedures.
• Working with various parts of the business to resolve issues.
• Connect and build rapport with the customer.

Job Requirements

• Matric or NQF Level 4 equivalent
• Clear Credit and Criminal record
• Computer literate
• Minimum 1 year experience in a Gas & Electricity campaign
• Minimum of 1 year experience in customer service
• Basic understanding and knowledge of the UK Energy market is beneficial.

Required Skills

• Customer Service
• Excellent communication (Written and Verbal)
• Ability to deal/ interact with different customers.
• Product Knowledge
• Adaptive Approach

CoreBehavior

Huntswood’s employees are described as dependable, driven and collaborative.
The job holder should be able to demonstrate they are:

• Confidential, reliable and genuine
• Dynamic, passionate and determined
• Friendly, compassionate and cooperative

"It's not just about what we do, but the way we do it. And it's our values that make us special."