Customer Service Adviser

Job Overview

Huntswood is looking for Customer Service Advisers with Webchat and Voice experience to join our global team.

Are you an ambitious and driven individual, with great communication skills? If YES then we are looking for you!

Job Responsibilities

1. Provide responses to all, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails.
2. Proactively identify issues and problems before they arise, using effective problem-solving techniques to help customers resolve their issues.
3. Progress to taking escalated calls and complaints in line with procedures.
4. Work with various parts of the business to resolve issues.
5. Connect and build rapport with the customer.
6. Respond to customers.

Job Requirements

1. Matric or NQF Level 4 equivalent.
2. Clear Credit and Criminal record.
3. Computer literate.
4. Minimum of 1 year experience in customer service webchat.
5. Basic understanding and knowledge of the UK market is beneficial.

Required Skills

1. Customer Service webchat experience.
2. Excellent communication (Written and Verbal).
3. Ability to deal with and interact with different customers.
4. Product Knowledge.
5. Adaptive Approach.

Core Behavior

Huntswood’s employees are described as dependable, driven, and collaborative. The job holder should be able to demonstrate they are:

1. Confidential, reliable, and genuine.
2. Dynamic, passionate, and determined.
3. Friendly, compassionate, and cooperative.

"It's not just about what we do, but the way we do it. And it's our values that make us special."

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