Customer Service Administrator

AECI Limited; Midvaal Local Municipality; On-site; ZAR 200,000 - 350,000; Full time

Job summary

AECI Limited is seeking a sales order processor to manage export sales efficiently. The role focuses on ensuring order accuracy, timely invoicing, and effective communication with logistics departments for smooth order deliveries while adhering to health and safety standards.

Qualifications

• Experience in processing export sales orders.
• Ability to communicate effectively with customers and teams.
• Familiarity with Safety, Health, and Environmental Standards.

Responsibilities

• Process and invoice export sales orders in a timely manner.
• Liaise with logistics and warehousing to ensure order accuracy.
• Prepare quotations in response to customer inquiries.

Skills

Sales Processing

Customer Communication

Order Management

Compliance

Job description

Receive and process export sales orders, ensuring accuracy of orders and issuing of quotes, invoices, maintain sales records and liaising with shipping departments, warehousing and logistics of order deliveries.

Required outputs: functional

• Receiving and processing of incoming export orders,
• Export sales invoicing,
• Assist with local sales processing when needed,
• Timeous billing of orders,
• Expediting orders through internal liaison,
• Filing of all local sales documentation,
• Prepare quotations in response to customer enquiries,
• Comply with governance and established policies, systems, procedures and practices,
• Provide sales support for frontend team,
• Communicate with shipping/logistics/warehousing and supply planning to ensure consistent updates to customers on all aspects of orders,
• Comply with Safety, Health and Environmental Standards