Customer service admin

ITM Tanzania Limited; Gauteng; On-site; ZAR 250,000 - 450,000; Full time

Job summary

A leading company in customer services seeks a proactive Customer Service Administrator based in Gauteng. This role involves managing client interactions, processing orders, and supporting internal departments to enhance the overall customer experience. The ideal candidate will have a diploma in Business Admin and 3-5 years experience in a similar role, demonstrating exceptional organizational skills and a client-first attitude. If you're motivated and eager to contribute to a fast-paced environment, apply now.

Qualifications

• 3-5 years’ experience in customer service, admin, or sales coordination.
• Excellent verbal and written communication skills (English mandatory).
• Highly organized, detail-oriented, and self-motivated.

Responsibilities

• Manage client interactions and support order processing.
• Respond to customer inquiries via phone, email, or live chat.
• Process sales orders and coordinate delivery timelines.

Skills

Customer Interaction

Problem Solving

Communication

Organization

Relationship Management

Education

Diploma or degree in Business Admin or related field

Tools

MS Office

CRM/ERP systems

Job description

About The Job

• We are seeking a proactive and well-organized Customer Service Administrator to manage client interactions, support order processing, coordinate with internal departments, and contribute to the overall customer experience. This role is ideal for a motivated individual who thrives in a fast-paced environment and is ready to take on responsibilities beyond basic admin tasks
  
  

Responsibilities

• Customer Interaction & Relationship Management
• Respond promptly to customer inquiries via phone, email, or live chat
• Always ensure a high standard of customer care and professionalism
• Handle escalated issues and follow up until full resolution
• Maintain a strong understanding of products/services to assist clients effectively
• Order & Sales Administration
• Process sales orders and issue order confirmations
• Coordinate delivery timelines with warehouse/logistics teams
• Manage product returns, replacements, and warranty claims
• Track shipments and proactively update clients on delivery status
• Finance & Invoicing Support
• Assist with preparation and follow-up of quotes and invoices
• Reconcile payments with customer accounts (in coordination with finance team)
• Follow up on outstanding payments and send reminders when necessary
• Reporting & Performance Monitoring
• Generate daily/weekly customer service reports (queries, complaints, resolutions)
• Assist in tracking KPIs such as response time, order accuracy, and client satisfaction
• Collect customer feedback and suggest service improvements
• CRM & Data Management
• Maintain accurate customer data and records in CRM or ERP system
• Segment customer lists and support targeted campaigns
• Ensure customer documents (contracts, proof of payment, delivery notes) are correctly filed and archived
• Cross-Functional Support
• Liaise with sales representatives for special orders or VIP clients
• Assist marketing team with email campaigns, newsletters, or promotions
• Coordinate client onboarding and account setup for new customers
• Contribute to internal process improvements and automation of customer tasks
• General Office Support
• Manage incoming and outgoing mail/courier for customer documents
• Help coordinate small internal events or customer visits
• Provide administrative support to the customer service and operations team as needed
  
  

Requirements

• 3–5 years’ experience in customer service, admin, or sales coordination
• Diploma or degree in Business Admin, Customer Service, or related field
• Proficient in MS Office (Excel, Outlook, Word) and familiar with CRM/ERP systems
• Excellent verbal and written communication skills (English mandatory)
• Highly organized, detail-oriented, and self-motivated
• Strong interpersonal skills with a client-first attitude
• Able to work independently and take initiative
  
  

Apply now