Customer Service

Valuable Recruitment; Johannesburg; On-site; ZAR 50,000 - 200,000; Full time

Job summary

Join a dynamic team as a Ronin Hero, where you'll empower businesses through exceptional customer service. This fully remote role requires strong communication skills and a detail-oriented approach to support clients effectively. As the first point of contact, you'll address inquiries and resolve issues, ensuring satisfaction and loyalty. If you're a self-starter with a passion for helping others, this opportunity offers a chance to make a real impact in the digital landscape. Embrace the challenge and help entrepreneurs thrive in their journey to success!

Qualifications

• Proven experience in customer service or virtual assistance.
• Excellent verbal and written communication skills are essential.

Responsibilities

• Serve as the first point of contact for customer inquiries.
• Resolve customer complaints and ensure satisfaction promptly.

Skills

Customer Service

Communication Skills

Problem Solving

Interpersonal Skills

Organizational Skills

Typing

Data Entry

Education

High School Diploma

Experience as Virtual Assistant

Tools

Telegram

Slack

ClickUp

Google Docs

Google Sheets

Job description

Ronin The Masterless Samurai Agency is not just a service provider but a guardian of entrepreneurial success.

We empower businesses to dominate the digital landscape ensuring every step in their journey is secure, profitable, and ahead of the curve.

Our comprehensive suite of services from premium agency accounts to our innovative Ronin App is designed to be the fastest and most reliable in the industry. As we build an amazing community of entrepreneurs, we are dedicated to scaling businesses with peace of mind.

Our Mission

To support 10,000 businesses in mastering the art of scaling online, transforming challenges into opportunities for profit and growth. Our commitment extends beyond service. We are the vanguard of digital marketing ensuring your path to success is unobstructed.

Our Why

We believe every entrepreneur possesses the power to change the world. Ronin exists to nurture this potential, providing the tools and support necessary to overcome digital marketing challenges and scale with confidence.

About You:

You will be joining an expert team of support samurais, the Ronin Heroes, warriors of problem solvers and keepers of customer satisfaction. Trained in the art of swift assistance.

We are looking to hire Ronin Heroes to support our clients.

You will handle the company’s communication with customers and ensure their satisfaction. The main goal of this role is to respond to customer queries and concerns and provide the appropriate resolution as soon as possible via Telegram, Slack, and ClickUp. You will also be responsible for providing administrative support to the team and other tasks with minimum supervision.

Our ideal candidate is someone who has very good English and strong communication skills as they will be the first point of contact with the customers of the company. We want someone who is a self-starter, detail-oriented, and highly organized, and who takes initiative to solve problems for clients.

Since this position requires a lot of interaction with our customers, we need someone who has impeccable interpersonal skills.

This is a full-time position and is fully remote working from 8 PM to 5 AM CET.

Responsibilities:

1. Be the first point of contact with clients
2. Respond to customer inquiries and concerns, top-ups, compliance checks
3. Bring about resolution to a customer complaint or dissatisfaction
4. Organize communication via multiple channels (Telegram, Slack)
5. Help team with their administrative tasks using Google Drive and our proprietary platform
6. Handle customer and employer information confidentially
7. Manage systems, update records, and organize documentation

Ronin Heroes Requirements:

1. Proven previous experience as a virtual assistant, customer service, or customer success
2. Experience with Telegram, ClickUp, and Slack
3. Experience with Google Docs, Sheets, cloud services, and other technology tools
4. Highly organized multitasker
5. Self-directed and able to work without supervision
6. Excellent verbal and written communication skills
7. Very good English, especially written
8. Strong interpersonal and customer service skills

The Recruitment Process is as follows:

1. If you think you have the heart and mind to become our next Hero, you will need to fill in this application form: Application Form
2. We will review your application and invite you to an initial interview
3. You will meet the management team for a final interview
4. The whole process will take between 1 week to 3 weeks

Key Skills:

1. Typing
2. Data Entry
3. Customer Service
4. Basic Math
5. Computer Skills
6. Windows
7. Banking
8. Upselling
9. Pricing
10. Sanitation
11. Cash Handling
12. Stocking