Customer & Sales Engagement Specialist

About Us : We are a fast-growing e-commerce company dedicated to delivering exceptional customer experiences.

As we expand, we are looking for a Customer & Sales Engagement Specialist to enhance customer relationships, drive sales, and provide top-notch support.

If you're proactive, results-driven, and passionate about turning inquiries into conversions, this role is for you!

Role Overview : As a Customer & Sales Engagement Specialist, you will serve as the bridge between customer service and sales.

Your role will involve proactively assisting customers, recovering abandoned carts, and maximizing revenue opportunities while ensuring a seamless and satisfying experience.

Key Responsibilities :

• Engage with customers via phone, live chat, email, and SMS.
• Provide product recommendations and upsell to increase conversions.
• Recover abandoned carts and follow up with potential buyers.
• Assist with customer inquiries, subscriptions, cancellations, and returns.
• Track interactions and meet sales and engagement KPIs using CRM tools.

Qualifications :

• At least 1 year of experience in sales, customer support, or e-commerce.
• Strong communication skills with the ability to persuade and engage customers.
• Experience handling live chat, phone support, and CRM tools.
• Proven track record of meeting or exceeding sales and customer satisfaction targets.
• Adaptable, organized, and able to multitask effectively.

Compensation & Benefits :

• $3-$4 / hour for customer service roles, with annual increases. (Candidates who are selected for outbound sales roles will receive a rate of $5 / hour plus commissions)
• PTO, health insurance (specific regions), and health stipends
• Permanent work-from-home setup
• Career growth opportunities in a rapidly expanding company

How to Apply :

APPLICATION LINK: https://bit.ly/tpcustomerservice

APPLICATION CODE: CON-JAZZHR

Ready to make an impact? Apply now and help us drive customer engagement and sales success!

Note : Only applications submitted via the provided link will be considered.