Customer & Sales Engagement Specialist

Wear The Shield; Durban; Remote; ZAR 200,000 - 300,000; Full time

Job summary

A growing e-commerce company in Durban seeks a Customer & Sales Engagement Specialist to enhance customer relationships and drive sales. The ideal candidate should have at least one year of experience in sales or customer support, strong communication skills, and a proven record of exceeding targets. This role offers a competitive hourly rate, health benefits, and opportunities for career growth, all with a permanent work-from-home setup.

Benefits

PTO

Health insurance

Career growth opportunities

Permanent work-from-home setup

Qualifications

• At least 1 year of experience in sales, customer support, or e-commerce.
• Strong communication skills with the ability to persuade and engage customers.
• Proven track record of meeting or exceeding sales and customer satisfaction targets.

Responsibilities

• Engage with customers via phone, live chat, email, and SMS.
• Provide product recommendations and upsell to increase conversions.
• Recover abandoned carts and follow up with potential buyers.

Skills

Strong communication skills

Proactive engagement

Sales skills

Adaptability

Tools

CRM tools

Job description

About Us : We are a fast-growing e-commerce company dedicated to delivering exceptional customer experiences.

As we expand, we are looking for a Customer & Sales Engagement Specialist to enhance customer relationships, drive sales, and provide top-notch support.

If you're proactive, results-driven, and passionate about turning inquiries into conversions, this role is for you!

Role Overview : As a Customer & Sales Engagement Specialist, you will serve as the bridge between customer service and sales.

Your role will involve proactively assisting customers, recovering abandoned carts, and maximizing revenue opportunities while ensuring a seamless and satisfying experience.

Key Responsibilities :

1. Engage with customers via phone, live chat, email, and SMS.
2. Provide product recommendations and upsell to increase conversions.
3. Recover abandoned carts and follow up with potential buyers.
4. Assist with customer inquiries, subscriptions, cancellations, and returns.
5. Track interactions and meet sales and engagement KPIs using CRM tools.

Qualifications :

• At least 1 year of experience in sales, customer support, or e-commerce.
• Strong communication skills with the ability to persuade and engage customers.
• Experience handling live chat, phone support, and CRM tools.
• Proven track record of meeting or exceeding sales and customer satisfaction targets.
• Adaptable, organized, and able to multitask effectively.

Compensation & Benefits :

• $3-$4 / hour for customer service roles, with annual increases. (Candidates for outbound sales roles will receive $5 / hour plus commissions)
• PTO, health insurance (specific regions), and health stipends.
• Permanent work-from-home setup.
• Career growth opportunities in a rapidly expanding company.

How to Apply :

APPLICATION LINK: https://bit.ly/tpcustomerservice

APPLICATION CODE: CON-JAZZHR

Ready to make an impact?

Apply now and help us drive customer engagement and sales success!

Note : Only applications submitted via the provided link will be considered.

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