Customer & Sales Engagement Specialist

Wear The Shield; Cape Town; Remote; ZAR 200 000 - 300 000; Full time

Job summary

An innovative e-commerce firm is seeking a Customer & Sales Engagement Specialist to enhance customer relationships and drive sales. In this dynamic role, you will proactively assist customers, recover abandoned carts, and maximize revenue opportunities, all while ensuring a seamless experience. The company offers a permanent work-from-home setup, competitive compensation, and opportunities for career growth in a rapidly expanding environment. If you're passionate about customer engagement and sales success, this position is perfect for you!

Benefits

PTO

Health Insurance

Health Stipends

Career Growth Opportunities

Permanent Work-from-home Setup

Qualifications

• 1+ years in sales or customer support, with a focus on e-commerce.
• Strong communication skills for engaging customers effectively.

Responsibilities

• Engage customers via various channels to enhance sales and support.
• Recover abandoned carts and provide product recommendations.

Skills

Communication Skills

Sales Experience

Customer Support

CRM Tools

Multitasking

Tools

CRM Software

Job description

About Us:
We are a fast-growing e-commerce company dedicated to delivering exceptional customer experiences. As we expand, we are looking for a Customer & Sales Engagement Specialist to enhance customer relationships, drive sales, and provide top-notch support. If you're proactive, results-driven, and passionate about turning inquiries into conversions, this role is for you!

Role Overview:
As a Customer & Sales Engagement Specialist, you will serve as the bridge between customer service and sales. Your role will involve proactively assisting customers, recovering abandoned carts, and maximizing revenue opportunities while ensuring a seamless and satisfying experience.

Key Responsibilities:

1. Engage with customers via phone, live chat, email, and SMS.
2. Provide product recommendations and upsell to increase conversions.
3. Recover abandoned carts and follow up with potential buyers.
4. Assist with customer inquiries, subscriptions, cancellations, and returns.
5. Track interactions and meet sales and engagement KPIs using CRM tools.

Qualifications:

1. At least 1 year of experience in sales, customer support, or e-commerce.
2. Strong communication skills with the ability to persuade and engage customers.
3. Experience handling live chat, phone support, and CRM tools.
4. Proven track record of meeting or exceeding sales and customer satisfaction targets.
5. Adaptable, organized, and able to multitask effectively.

Compensation & Benefits:

1. $3-$4/hour for customer service roles, with annual increases. (Candidates who are selected for outbound sales roles will receive a rate of $5/hour plus commissions)
2. PTO, health insurance (specific regions), and health stipends.
3. Permanent work-from-home setup.
4. Career growth opportunities in a rapidly expanding company.

How to Apply:

APPLICATION LINK: https://bit.ly/tpcustomerservice

APPLICATION CODE: CON-JAZZHR

Ready to make an impact? Apply now and help us drive customer engagement and sales success!

Note: Only applications submitted via the provided link will be considered.