Customer Sales Consultant- Hearing Aids | Cape Town

Salesworx Recruitment Ltd; Cape Town; Hybrid; ZAR 25,000 - 420,000; Full time

Job summary

A dynamic company in Cape Town is seeking a passionate Customer Sales Consultant for hearing aids. You will guide customers through their journey with tailored consultations and support, in a hybrid role that combines in-office work with telephonic consultations. Ideal candidates will have experience in healthcare or consumer sales and a strong ability to connect with clients empathetically.

Qualifications

• Provide detailed telephonic consultations.
• Develop solutions based on customer requirements.
• Meet sales targets and have empathy in selling.

Responsibilities

• Guide customers through the consultation process.
• Build strong relationships with customers and providers.
• Schedule appointments and provide support throughout the journey.

Skills

Empathy

Customer Service

Sales

Communication

Education

1-3 years background in healthcare or consumer-facing sales

Job description

Job title : Customer Sales Consultant- Hearing Aids | Cape Town

Job Location : Western Cape, Cape Town Deadline : August 04, 2025 Quick Recommended Links

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Job Description

• Our client is looking for highly motivated, independent, and empathetic customer consultants to grow their business within the South African market.
• Our client is well established and are a small team with big ambitions : You’ll be joining their team with offices in Cape Town, working in a close-knit, start-up environment.
• You will be responsible for guiding your customers through the full journey, from the first step (a detailed telephonic conversation) until they are 100% satisfied with their product.
• You will be given continuous coaching, support, and the tools you need to thrive, as we scale our South African business from start-up to market leader.

Requirements

Your responsibilities :

• Provide the customers with detailed telephonic consultations, understanding the customer’s needs and lifestyle
• Develop individual solutions based on the requirements of the customer
• Provide knowledge and in-depth advice for hearing loss and hearing aids
• Schedule appointments with customers and the partner providers (audiologists)
• Build strong, trusting relationships with the customers and partner providers
• Offer support, encouragement and troubleshooting throughout the customers’ entire hearing journey
• Between 1-3 years background in healthcare or other consumer-facing sales (e.g. tourism, healthcare tech sales)
• Previous experience meeting sales targets / goals / KPIs
• Having the ability to sell while offering empathy and care
• A desire to make an impact through both selling and customer service
• Base salary of R25 000 plus commission
• Hybrid role : 3 days in office if based in CPT - CBD
• Purely telephonic role, the network audiologist sees customers in person for clinical testing
• Working hours : 3 week per month early shift which is 8am to 5pm; 1 week per month late shift, 10am to 7pm; required to work one Saturday per month 9am to 1pm, and they receive one half a day off in the week to compensate for the Saturday shift

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