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Customer Sales Assistant Manager

Unlimited Group

Durban

On-site

ZAR 200,000 - 300,000

Full time

26 days ago

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Job summary

A leading company in the call centre industry is seeking a Team Leader in Durban. The role involves managing a team to meet targets, handling recruitment, coaching, and driving performance improvements. Ideal candidates should have over 3 years of experience in a call centre, with at least 1 year in leadership. Strong data management and telephony systems knowledge are required.

Qualifications

  • 3+ years total relevant experience in a call centre sales environment.
  • Minimum 1 year in a leadership role.

Responsibilities

  • Lead and develop the team to ensure targets are met.
  • Handle recruitment and selection processes.
  • Report and manage data and dialler effectively.

Skills

Team Leadership
Performance Management
Coaching
Data Management

Education

Matric/Grade 12

Tools

Telephony Systems

Job description

Purpose Of The Role

  • To lead and develop the team to ensure targets are met.

Key Responsibilities / Key Performance Areas

  • Applies people processes i.e. Recruitment and selection
  • Training of the 5 and 8 Steps
  • Reporting and administration i.e. Stats, QA and voice logs, reporting and structure updates, emails.
  • Data and Dialler Management
  • Leaders and Morning Meetings.
  • Sets, agrees and continuously drives teams’ performance in the line with their Game Plan.
  • Drives own and teams development for current position and career plan
  • Driving the Implementation of new campaigns / products
  • Checking and Allocation of Salaries
  • Coaching and Mentoring of Team leaders.
  • Seek ways to Improve on efficiencies
  • Checking and Testing Scripts
  • Seeks ways in which to improve the way in which work is done in each team.
  • Incentive management.

Knowledge, Experience & Skill

  • Matric/Grade 12
  • 3+ years total relevant experience in a call centre sales environment
  • With at least 1 year in a leadership role.
  • Telephony (systems and sector knowledge)
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