Customer Sales Agents

La Granson International; Bellville; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading company in Bellville is seeking a motivated Customer Sales Agent to deliver exceptional customer service. The role involves responding to inquiries, resolving complaints, and collaborating with the team to ensure customer satisfaction. Ideal candidates have strong communication skills and a passion for service in a dynamic environment.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Flexible schedule including evenings and weekends is required.

Responsibilities

• Respond to customer inquiries and provide accurate information.
• Handle customer complaints and ensure resolution.
• Assist with product inquiries and collaborate with team members.

Skills

Communication

Interpersonal Skills

Problem-Solving

Education

High school diploma or equivalent

Job description

Job Title: Customer Sales Agent

Job Type: Full-time

Location: Bellville, Cape Town

Job Summary

We are seeking a motivated and customer-focused individual to join our team as a Customer Sales Agent. In this role, you will be responsible for providing excellent customer service to our clients, handling inquiries and complaints, and ensuring sales and customer satisfaction.

Responsibilities

• Respond to customer inquiries, chat in a timely and professional manner
• Identify and assess customer needs to achieve satisfaction
• Provide accurate, valid, and complete information to customers
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, transactions, comments, and complaints
• Follow communication procedures, guidelines, and policies
• Assist with product and service inquiries and provide information to customers about product features, prices, and benefits
• Collaborate with team members to achieve customer satisfaction goals
• Attend and participate in team meetings and training sessions as required
  
  

Requirements

• High school diploma or equivalent
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Strong problem-solving and decision-making skills
• Ability to work a flexible schedule, including evenings and weekends
• Experience in customer service or related field is a plus
  
  

If you are passionate about customer service and enjoy working in a team-oriented environment, we encourage you to apply for this exciting opportunity.