Customer Sales Agents

La Granson International; Bellville; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading customer service provider in Bellville seeks a motivated Customer Sales Agent. The role involves providing excellent customer service, handling inquiries and complaints, and ensuring customer satisfaction. Ideal candidates should possess strong communication skills and the ability to work in a fast-paced environment. Previous customer service experience is advantageous.

Qualifications

• Excellent communication and interpersonal skills required.
• Ability to handle multiple tasks in a fast-paced environment.
• Experience in customer service is a plus.

Responsibilities

• Respond to customer inquiries promptly and professionally.
• Handle customer complaints and provide appropriate solutions.
• Keep records of customer interactions and transactions.
• Assist customers with product and service inquiries.

Skills

Excellent communication skills

Interpersonal skills

Problem-solving skills

Ability to multitask

Education

High school diploma or equivalent

Job description

Location: Bellville, Cape Town

Job Summary

We are seeking a motivated and customer-focused individual to join our team as a Customer Sales Agent. In this role, you will be responsible for providing excellent customer service to our clients, handling inquiries and complaints, and ensuring sales and customer satisfaction.

Responsibilities

• Respond to customer inquiries, chat in a timely and professional manner
• Identify and assess customer needs to achieve satisfaction
• Provide accurate, valid, and complete information to customers
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, transactions, comments, and complaints
• Follow communication procedures, guidelines, and policies
• Assist with product and service inquiries and provide information to customers about product features, prices, and benefits
• Collaborate with team members to achieve customer satisfaction goals
• Attend and participate in team meetings and training sessions as required
  
  

Requirements

• High school diploma or equivalent
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Strong problem-solving and decision-making skills
• Ability to work a flexible schedule, including evenings and weekends
• Experience in customer service or related field is a plus
  
  

If you are passionate about customer service and enjoy working in a team-oriented environment, we encourage you to apply for this exciting opportunity.