Customer Safety Executive

Exodus Adventure Travels | B Corp™; Cape Town; Hybrid; ZAR 30 000 - 60 000; Full time

Job summary

Join a forward-thinking company as a Customer Safety Executive, where your passion for adventure travel and commitment to safety will contribute to unforgettable experiences. In this dynamic role, you'll oversee safety standards and quality management, ensuring that every trip meets the highest safety criteria. Collaborate with global teams and local partners to enhance customer experiences while fostering a culture of safety. If you're proactive, adaptable, and eager to make a difference in adventure travel, this opportunity is perfect for you!

Benefits

Competitive Salary

Bonus Scheme

Flexible Working Hours

Career Progression Opportunities

Qualifications

• Experience in health and safety processes or adventure travel.
• Strong written and verbal communication skills.

Responsibilities

• Ensure high standards of safety and quality for trips.
• Conduct audits and risk assessments for local operators.

Skills

Health and Safety Processes

Adventure Travel Knowledge

Communication Skills

Problem Solving

IT Literacy (Excel, PowerPoint, Word)

Education

Experience in Adventure Travel

Experience in Health and Safety

Job description

At Exodus, we love adventure travel and always have. We first took a group of travellers to the Himalaya 50 years ago and have since expanded to every continent of the planet. Today, we offer hundreds of itineraries across the globe, focusing on responsible travel that supports local communities and preserves the environment while aiming to provide meaningful experiences to all who travel with us.

We are seeking a Customer Safety Executive to join our Exodus H&S team, part of our Adventure division at Travelopia. This is an exciting role for someone with a keen interest in customer safety and adventure travel.

As a Customer Safety Executive at Exodus, you will ensure our award-winning worldwide trips are of the highest standards of safety and quality. Approximately 70% of your time and effort will be focused on customer safety, and 30% on quality management processes.

To deliver these aims, the Customer Safety Executive will work closely with colleagues in the Operational Quality, Customer Services, and Product Teams, as well as directly with our overseas local partners.

What we’ll offer:

• Competitive salary
• Bonus scheme
• Flexible working hours and a hybrid working model
• Wider scope for learning, working with global teams
• Career progression opportunities
  
  

What you’ll do:

Policies and compliance

• Maintaining standard Exodus supplier resources, such as safety policies
• Rolling compliance checks with operators of high-risk trips including cycling holidays, high altitude and first aid requirements
  
  

Audits

• Plan, perform and follow-up agreed safety audit work of local operators, accommodation, activities and transport providers. This may include both remote and in person reviews
  
  

Risk Assessments

• Own the trip risk assessment process for your designated region, ensuring they are produced in clear written English and with appropriate control measures
  
  

Safety Issues

• Monitoring customer feedback collected and analysed through our Holiday Evaluation Forms
• Monitoring and investigating safety concerns and implementing remedial actions. Conducting and assisting in post-incident reviews for more significant issues
  
  

Operational Branding

• Ensuring that our local partners have appropriate branded items on Exodus trips
  
  

What you’ll bring:

• Some experience in either health and safety processes or in adventure travel
• A keen interest in adventure travel or adventurous / outdoor activities
• Strong written and verbal communication skills
• Flexibility and adaptable to change, remaining proactive and resourceful
• IT literate (especially Excel, PowerPoint and Word)
• Quick problem solver who can easily assimilate new methods and tools
• Loves to get their sleeves rolled up and be involved
  
  

We believe people perform best when they can be their true selves and diverse teams drive better results. We’re committed to fostering a diverse, equitable, and inclusive environment where everyone can succeed.

Travelopia ensures an inclusive workplace for all. If you need accommodations during the recruitment process, please inform us here: [e-mail]