Customer Relationship Manager (Medical)

Tyron Consultancy; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading manufacturer of advanced medical imaging technology is seeking a Customer Relationship Manager to enhance client engagement and drive growth in Johannesburg. The ideal candidate will have a strong background in customer management within the healthcare sector, especially with medical imaging products. This role demands technical expertise and a passion for healthcare innovation, providing the opportunity to work cross-functionally and support product development. Competitive compensation and the potential for international travel are key aspects of this dynamic role.

Qualifications

• Minimum 3–5 years in customer relationship management within medical or healthcare sectors.
• Experience in a managerial role for at least 2 years.
• Proven experience with medical imaging, especially X-ray systems.

Responsibilities

• Develop strategies for customer relationships and service delivery.
• Act as liaison for high-value clients, building partnerships.
• Support sales and marketing through lead generation and strategy contributions.

Skills

Customer Engagement

Technical Acumen

Clinical Understanding

Leadership

Data Literacy

Communication

Education

Bachelor’s Degree in Diagnostic Radiography

Degree/Diploma in Business Administration

Job description

Customer Relationship Manager (Medical) – Sandton, Johannesburg.

A leading manufacturer of advanced medical imaging technology, with a global footprint and strong local presence, is looking for a dynamic and experienced Customer Relations Manager to join their Team.

Specialising in X-ray imaging systems for trauma and forensic medical environments, the company is committed to innovation, efficiency, and saving lives.

This role is ideal for a relationship-focused professional with both technical acumen and clinical understanding, who can drive customer engagement, retention, and product feedback strategies to support growth and global competitiveness

Salary: R55 000 – R62 500 per month.

Minimum Requirements:

• Own vehicle and valid drivers licence
• Bachelor’s Degree in Diagnostic Radiography, Medical Imaging, or related clinical field; OR
• Degree/Diploma in Business Administration, Marketing, Public Relations, or relevant commercial field with clinical / commercial experience (preferably in the medical field)
• 3–5 years’ experience in customer relationship management, product management, or account management (medical device or healthcare tech sector preferred)
• Minimum 2 years in a mid-to-senior managerial role with strategic and cross-functional responsibilities
• Proven experience with medical imaging (especially X-ray systems), including clinical workflows and product demonstrations
• Experience across both public and private healthcare sectors
• Exposure to international markets or clients advantageous
• Strong leadership, technical aptitude, communication, and data literacy
• Willingness to travel locally and internationally
• Ability to operate independently in a regulated, detail-oriented environment
• Passion for healthcare innovation and improving outcomes

Duties and Responsibilities:

• Develop and implement strategies to strengthen customer relationships and service delivery
• Act as the key liaison for high-value clients, building long-term partnerships and advocating internally for their needs
• Collect and translate customer feedback into actionable improvements across products and services
  Provide training and clinical support to users for optimal device usage
• Support sales and marketing efforts by identifying leads and contributing to strategy
• Collaborate across departments (product, engineering, service, compliance, etc.) to ensure alignment and execution
• Monitor product success metrics and usage data to guide ongoing improvements
• Conduct market and clinical research to inform product development and positioning
• Support product lifecycle management, from concept to phase-out
• Provide input on product vision, roadmap, and commercialization strategies
• Ensure regulatory compliance and maintain relevant documentation and safety standards
• Track and report on customer analytics, site performance, and user experience
• Champion the customer perspective in product design, usability, and communication