Customer Relationship Manager

Ann Swann Personnel; Johannesburg; On-site; ZAR 400,000 - 600,000; Full time

Job summary

A leading player in the food and industrial supplies sector is seeking a dynamic Customer Relationship Manager in Johannesburg. This role involves building robust customer connections, ensuring compliance with safety regulations, and driving business growth through effective sales strategies. Ideal for candidates with 3-5 years of experience in a sales-focused environment, strong analytical skills, and a passion for customer satisfaction.

Qualifications

• 3-5 years of relevant experience in a food / industrial sales environment.
• Strong understanding of customer service and sales operations.
• Excellent communication and relationship-building skills.

Responsibilities

• Maintain a safe and healthy work environment.
• Achieve annual sales budget targets and manage profit margins.
• Monitor and maintain customer satisfaction levels.

Skills

Customer service

Sales operations

Data analysis

Communication

Negotiation

Relationship-building

Job description

Elevate Your Customer Relationships and Drive Business Growth!

Our client, a leading player in the food and industrial supplies industry, is seeking a dynamic Customer Relationship Manager to join their team. If you have a passion for building strong customer connections and a proven track record in sales strategy, this is the opportunity you've been waiting for!

POSITION INFO :

Key Responsibilities :

Health, Safety & Environment :

• Maintain a safe and healthy work environment in compliance with relevant legislation and standards
• Address workplace hazards and risks, and enforce safety protocols

Quality & Food Safety :

• Ensure compliance with food safety regulations and organizational quality standards
• Continuously improve internal processes and procedures

Finance :

• Achieve annual sales budget targets and manage profit margins
• Optimize pricing, protect company assets, and minimize waste

Customer Relations :

• Monitor and maintain customer satisfaction levels
• Develop and manage relationships to meet business objectives
• Implement a proactive customer engagement strategy
• Provide input into the sales strategy and align with the overall business plan
• Manage distributor relationships and drive growth plans
• Oversee sales agents and ensure achievement of regional targets
• Coordinate product launches, exhibitions, and marketing activities

Ideal Candidate Profile :

• 3-5 years of relevant experience in a food / industrial sales environment
• Strong understanding of customer service, sales operations, and account management
• Proficient in data analysis, reporting, and forecasting
• Excellent communication, negotiation, and relationship-building skills
• Ability to work independently and as part of a cross-functional team
• Passion for driving business growth and customer satisfaction

Join our client's team and elevate your career as a Customer Relationship Manager in the dynamic food and industrial supplies industry. Apply now and make your mark!

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Relationship Manager • Johannesburg, South Africa