Customer Relationship Manager

Fempower Personnel; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading payment solutions company in South Africa is seeking a Customer Relationship Manager to drive growth through strategic relationship management and onboarding of new high-volume billers. The ideal candidate will have 3–5 years of experience in the payments industry, strong strategic thinking, and excellent communication skills. Valid driver’s license required. This role promises a dynamic work environment with opportunities for professional growth.

Qualifications

• 3–5 years’ experience in a similar role within the payments or financial services industry.
• Experience in public sector client management is advantageous.
• Solid understanding of the payments landscape.

Responsibilities

• Drive transaction volume growth through effective servicing of billers.
• Identify, source, and onboard new billers.
• Build and maintain trusted advisor relationships with stakeholders.
• Collaborate with internal teams to drive business growth.

Skills

Strategic thinking

Attention to detail

Results-driven

Communication skills in English

Education

Relevant qualification in business or finance

Job description

Customer Relationship Manager

Location : Stellenbosch

Industry : Payments / Financial Services

Company Overview :

Join a leading payment aggregator and provider of secure, innovative payment solutions. We are expanding our team and looking for a Customer Relationship Manager who will play a pivotal role in driving growth through strategic relationship management and the acquisition of new high-volume billers.

Role Purpose :

As a Customer Relationship Manager, you will be responsible for increasing transaction volumes by effectively servicing existing billers and onboarding new, high-potential billers. The role has a strong focus on the public sector, including municipal and other government entities.

Who We're Looking For :

We are seeking a dynamic, proactive self-starter with strong strategic thinking and attention to detail. You are results-driven, disciplined, and tenacious—someone who can take ownership and see opportunities through to completion.

Key Responsibilities :

• Drive transaction volume growth through effective servicing of billers under your management.
• Identify, source, and onboard new billers with high-volume potential.
• Expand payment volumes through both retail and digital payment networks.
• Build and maintain trusted advisor relationships with key stakeholders at existing and prospective billers.
• Develop strategic partnerships with banks, referral partners, and other relevant organizations.
• Collaborate with internal teams to explore innovative solutions that drive business growth.
• Serve as the primary liaison between billers / prospects and internal departments.
• Support marketing efforts to maintain the company’s brand presence.
• Ensure smooth operational processes related to billers in collaboration with internal teams.
• Track and report on key business opportunities, sales performance, forecasts, and client issues.

Minimum Requirements :

A relevant qualification in business, finance, or a related field.

3–5 years’ experience in a similar role within the payments or financial services industry, with demonstrable success in sales and enterprise-level client management.

Experience in the public sector—particularly within local government—will be advantageous.

Solid understanding of the payments landscape.

Valid driver’s license and own transport; must be willing and able to travel regularly.

Excellent communication skills in business English; proficiency in additional languages is a plus.

If you’re passionate about relationship-building, thrive in a fast-paced environment, and want to contribute to the growth of a leading payments company, we’d love to hear from you.

To Apply :

Please submit your resume to [e-mail]