Customer Relationship Management Specialist

Profession Hub; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading customer services company in Johannesburg is seeking a Customer Relationship Management Specialist. The role focuses on enhancing customer relationships, supporting client needs, and involves preparing sales forecasts. Ideal candidates possess a Bachelor’s degree, at least 3 years of relevant experience, and strong communication skills. This is an office-based position with specific document requirements.

Qualifications

• Minimum of 3 years’ relevant work experience.
• Previous short-term insurance experience is advantageous.

Responsibilities

• Serve as the main point of contact for key account stakeholders.
• Build and maintain strong advisory relationships with clients, customer stakeholders, and internal teams.
• Prepare and deliver accurate monthly, quarterly, and annual sales forecasts.

Skills

Strong written and verbal communication skills

Proficiency in Microsoft Office

Education

Bachelor’s degree or equivalent experience

Job description

A Customer Relationship Management Specialist role involves daily client engagement to strengthen customer relationships and ensure outstanding service delivery.We are looking for a passionate, self-driven, and detail-oriented team player dedicated to customer success. The role involves nurturing existing client relationships and identifying new business opportunities by implementing strategic initiatives.

Location : Bryanston

Responsibilities :

• Serve as the main point of contact for key account stakeholders
• Build and maintain strong advisory relationships with clients, customer stakeholders, and internal teams
• Prepare and deliver accurate monthly, quarterly, and annual sales forecasts

Requirements :

Previous short-term insurance experience is advantageous

Bachelor’s degree or equivalent experience in Business

Minimum of 3 years’ relevant work experience

Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint, etc.)

Strong written and verbal communication skills

Required documents : ID, 3 months’ payslips, Matric Certificate, Degree or Diploma with transcripts, and a letter confirming own transport and availability to work Monday to Friday, 8am–5pm

This role is office-based