Customer Relationship Management Manager

AES Global; Stellenbosch; On-site; ZAR 400,000 - 600,000; Full time

Job summary

A leading financial solutions provider in Stellenbosch is seeking a Customer Relationship Manager to enhance transaction volumes by managing billers and fostering relationships. The ideal candidate will have 3-5 years of relevant experience, especially in the public sector, and the ability to provide innovative solutions. A valid driver's license and fluency in business English are prerequisites. This is an exciting opportunity to drive growth in a dynamic environment.

Qualifications

• 3 to 5 years of relevant experience in payments or financial industry.
• Experience in the public sector, ideally local government.
• Valid driver's license and willingness to travel frequently.

Responsibilities

• Grow transaction volumes by managing and onboarding billers.
• Build trusted advisor relationships with key biller stakeholders.
• Collaborate to explore and implement innovative solutions.

Skills

Sales expertise

Client management

Understanding of payments environment

Fluent in business English

Job description

Customer Relationship Manager

The ideal candidate we're looking for is a dynamic and proactive self-starter, with the ability to switch between high level strategy and detailed work. Furthermore, the candidate is disciplined and tenacious, seeing opportunities through to completion. This role will have a strong focus on the public sector, which will include municipal- and other government entities.

Responsibilities:

• Grow transaction volumes by managing and onboarding billers through retail and digital payment networks.
• Build trusted advisor relationships with key biller stakeholders and develop strategic partnerships.
• Collaborate across departments to explore and implement innovative solutions for our growth.
• Coordinate with internal teams to ensure smooth operations related to billers.
• Monitor and report on business opportunities, sales forecasts, and query management.

Minimum Requirements:

• 3 to 5 years of relevant experience in payments or financial industry with proven sales and enterprise client management.
• Experience in the public sector, ideally local government, is advantageous.
• Strong understanding of the payments environment.
• Valid driver's license, own transport, and willingness to travel frequently.
• Fluent in business English; additional languages are a plus.