Customer Relationship Management Manager

M3 Human Capital Management (Pty) Ltd; Stellenbosch; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading payment aggregator in Stellenbosch is seeking a Customer Relationship Manager. The ideal candidate will drive transaction growth, service existing clients, and onboard new billers, focusing on establishing strategic partnerships and improving operational efficiency. Candidates should hold a relevant qualification and possess strong experience in the payments industry.

Qualifications

• 3-5 years of experience in the payments/financial industry.
• Experience in public sector is advantageous.
• Fluent in business English.

Responsibilities

• Grow transaction volumes through servicing billers.
• Source and onboard new billers.
• Establish trusted advisor relationships with stakeholders.

Skills

Client relationship management

Sales expertise

Understanding of payments environment

Dynamic and proactive

Education

Relevant tertiary qualification

Job description

Please note that M3 is hiring on behalf of another company.

Pay@, a leading payment aggregator and provider of secure payment solutions, is looking for a Customer Relationship Manager to join their growing team. The main purpose of the role is to take responsibility for step growth in transaction volumes through servicing existing billers effectively, and through the onboarding of new high volume potential billers.

The ideal candidate is a dynamic and proactive self-starter, with the ability to switch between high level strategy and detailed work. Furthermore, the candidate is disciplined and tenacious, seeing opportunities through to completion. This role will have a strong focus on the public sector, which will include municipal- and other government entities.

This position will be based in Stellenbosch.

Responsibilities will include:

• Grow transaction volumes through servicing of billers under management;

• Source and onboard new billers;

• Grow transaction volumes through both retailer and digital payment networks;

• Establish a trusted advisor relationship with key (existing and prospect) biller stakeholders;

• Identify and develop Pay@ strategic partnerships – banks, referral partners, etc.;

• Explore innovative new solutions and collaborate across the business to grow Pay@;

• Act as the key interface between billers / prospects and departments within Pay@;

• Maintain Pay@’s marketing presence in conjunction with the marketing team;

• Liaise internally to ensure operations pertaining to billers run smoothly;

• Track and report key business opportunities, sales analysis and forecasts, solutions and query management.

Minimum requirements:

• Relevant tertiary qualification;

• 3-5 years' of similar experience in the payments/financial industry, with referenceable sales and enterprise-level client relationship management experience;

• Experience in the public sector is highly advantageous;

• Strong understanding of the payments environment (retailers, digital, banking, card schemes, EFT, settlement, acquiring, etc.) is crucial to the role;

• Valid driver’s license, own transport, and the ability to travel fairly often;

• Fluent in business English - additional languages will be seen as beneficial.

In line with the Pay@’s Employment Equity policy and requirements, preference will be given to suitably qualified persons from designated groups.

Please apply online at www.m3online.co.za before 09:00 on 27 June 2025.

For general enquiries, contact our team at M3 Human Capital Management on 021 863 1444.

Please note that only shortlisted candidates are contacted. If you don’t hear from us within two weeks of the closing date, please assume that your application was unsuccessful.