Customer Relations Team Manager

WeBuyCars; Pretoria; On-site; ZAR 30,000 - 60,000; Full time

Job summary

An innovative company is on the lookout for a passionate Customer Care Manager to lead their dedicated team. This role is pivotal in ensuring exceptional customer service experiences and involves developing effective policies, mentoring team members, and analyzing customer feedback. If you thrive in a dynamic environment and have a proven track record in customer service management, this opportunity is perfect for you. Join a forward-thinking organization that values customer satisfaction and team collaboration, and make a significant impact on their customer care operations.

Benefits

15 Days Annual Leave

Life Insurance

Provident Fund

Qualifications

• 3+ years of experience in customer service management.
• Strong leadership and team management skills.

Responsibilities

• Lead and manage a team of customer care representatives.
• Develop and implement customer service policies and procedures.
• Handle escalated customer issues and provide resolution.

Skills

Customer Service Management

Leadership Skills

Communication Skills

Interpersonal Abilities

Microsoft Office Proficiency

Customer Service Software

Education

Bachelor’s Degree in Business Administration

Bachelor’s Degree in Marketing

Job description

We are seeking a highly motivated and experienced Customer Care Manager to lead our customer care team and ensure exceptional customer service experiences for our clients. The ideal candidate will have a passion for customer service, excellent communication skills, and strong leadership abilities.

Responsibilities

• Lead and manage a team of customer care representatives, providing guidance, training, and mentorship.
• Develop and implement customer service policies and procedures to ensure consistency and high-quality service.
• Monitor and analyze customer feedback and data to identify trends and areas for improvement.
• Handle escalated customer issues and provide resolution in a timely and professional manner.
• Collaborate with other departments within the company to ensure a seamless customer experience.
• Conduct regular performance evaluations and provide feedback for team members.
• Stay up to date on industry trends and best practices in customer service.
  
  

Qualifications

• Bachelor’s degree in business administration, Marketing, or a related field.
• Minimum of 3 years of experience in customer service management.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office and customer service software.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  
  

Package Includes

• Market related salary
• 15 Days Annual Leave
• Life Insurance
• Provident Fund
  
  

If you are a customer-focused professional with a track record of leading successful customer care teams, we would love to hear from you