Customer Relations Representative - State Farm Agent Team Member

Jimdickerson; Gauteng; On-site; ZAR 150 000 - 350 000; Full time

Job summary

An established industry player is seeking a Customer Relations Representative to join their dynamic team. This role involves generating exceptional client experiences and enhancing your career by resolving customer inquiries and coordinating with team members. Ideal candidates will possess strong communication and problem-solving skills, with a focus on customer service. The company offers a supportive environment with opportunities for internal growth and advancement. If you are empathetic and customer-focused, this is the perfect opportunity to make a difference in the community.

Benefits

Licensing paid by agency

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Qualifications

• Strong communication and problem-solving skills are essential.
• Experience in customer service is preferred.

Responsibilities

• Manage customer inquiries and resolve issues effectively.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication Skills

Problem-Solving Skills

Customer Service Skills

Job description

Benefits:

1. Licensing paid by agency
2. Bonus based on performance
3. Competitive salary
4. Opportunity for advancement
5. Paid time off
6. Training & development

ROLE DESCRIPTION: As a Customer Relations Representative - State Farm Agent Team Member with Jim Dickerson - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency.

Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for.

We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

1. Manage customer inquiries and resolve issues.
2. Maintain client records and update information as needed.
3. Assist with customer retention strategies.
4. Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

1. Strong communication and problem-solving skills.
2. Experience in customer service preferred.
3. Ability to handle high-stress situations calmly.