Our client, a specialised fastener supplier to the automotive and large security industries, is seeking to employ a skilled mechanical engineer with experience as a Customer Relationship Manager to manage a portfolio of existing customer accounts.
Minimum Requirements :
- Matric (Grade 12) with mathematics
- Automotive Part Manufacturing Experience – important
- Understanding of fasteners and metallurgy – important
- Strong experience in fastener sales function – management of key accounts
- Qualification in engineering and sales – highly preferential
- Knowledge of customer forecasting and forecasting tools like Turbocash, Pastel, or SAP
- Advanced MS Excel skills (pivot tables, V-lookup) and Pastel Evolution
- Good communication skills, both written and verbal
- Understanding of exchange rates, freight costs, etc.
- Strong understanding of PPAP
- Own Vehicle
Key Focus :
The key focus areas of this role include :
- Driving weekly customer invoicing against budgets
- Customer liaison on all queries, disputes, and quality matters
- Analyzing customer usage patterns and industry trends, advising customers on production consumption forecasts
- Seeking new customer opportunities
- Analyzing current inventory holdings and safety stock levels, determining future buying needs
- Setting up new customer meetings for the sales executive
Job Specification :
- Communicating regularly with customers to service and manage all aspects related to those customers
- Ensuring customer forecast process is captured with the relevant sales manager and complies with company procedures
- Managing product pricing and account gross profit margins
- Managing volumes and inventory requirements to ensure continued supply
- Managing customer inventory item categories, ensuring purchasing and warehousing are well-informed to control inventory and reduce redundant stock
- Ensuring all stockholding agreements with customers are current, including supply agreements or credit applications
- Assisting with customer development, including expanding product ranges and sourcing new products
- Developing and maintaining relationships with key customer contacts, paying attention to personal details
- Ensuring customer quality requirements are documented, and promptly addressing quality complaints with corrective actions
- Managing all customer sales orders accurately and efficiently
- Handling customer credit note requests following proper procedures