Customer Relations Manager – Automotive Parts Manufacturing

Joblink Placement; Boksburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company in fastener supply to automotive and security industries is hiring a mechanical engineer skilled in customer relationship management. The role focuses on managing customer accounts, driving invoicing and analyzing patterns, with essential skills in sales and engineering.

Qualifications

• Experience in automotive part manufacturing essential.
• Knowledge of fasteners and metallurgy important.
• Experience managing key accounts in fastener sales.

Responsibilities

• Drive weekly customer invoicing against budgets.
• Analyze customer usage patterns and advise on forecasts.
• Ensure customer quality requirements are documented.

Skills

Communication skills

Customer relationship management

Sales experience

Analytical skills

Education

Matric (Grade 12) with mathematics

Qualification in engineering

Tools

Turbocash

Pastel

SAP

MS Excel

Job description

Our client, a specialised fastener supplier to the automotive and large security industries, is seeking to employ a skilled mechanical engineer with experience as a Customer Relationship Manager to manage a portfolio of existing customer accounts.

Minimum Requirements :

• Matric (Grade 12) with mathematics
• Automotive Part Manufacturing Experience – important
• Understanding of fasteners and metallurgy – important
• Strong experience in fastener sales function – management of key accounts
• Qualification in engineering and sales – highly preferential
• Knowledge of customer forecasting and forecasting tools like Turbocash, Pastel, or SAP
• Advanced MS Excel skills (pivot tables, V-lookup) and Pastel Evolution
• Good communication skills, both written and verbal
• Understanding of exchange rates, freight costs, etc.
• Strong understanding of PPAP
• Own Vehicle

Key Focus :

The key focus areas of this role include :

• Driving weekly customer invoicing against budgets
• Customer liaison on all queries, disputes, and quality matters
• Analyzing customer usage patterns and industry trends, advising customers on production consumption forecasts
• Seeking new customer opportunities
• Analyzing current inventory holdings and safety stock levels, determining future buying needs
• Setting up new customer meetings for the sales executive

Job Specification :

• Communicating regularly with customers to service and manage all aspects related to those customers
• Ensuring customer forecast process is captured with the relevant sales manager and complies with company procedures
• Managing product pricing and account gross profit margins
• Managing volumes and inventory requirements to ensure continued supply
• Managing customer inventory item categories, ensuring purchasing and warehousing are well-informed to control inventory and reduce redundant stock
• Ensuring all stockholding agreements with customers are current, including supply agreements or credit applications
• Assisting with customer development, including expanding product ranges and sourcing new products
• Developing and maintaining relationships with key customer contacts, paying attention to personal details
• Ensuring customer quality requirements are documented, and promptly addressing quality complaints with corrective actions
• Managing all customer sales orders accurately and efficiently
• Handling customer credit note requests following proper procedures