Customer Relations Manager

JenRecruitment; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A professional recruitment firm in Johannesburg is seeking a Customer Relations Manager to manage and service a portfolio of clients in financial planning, accounting, and investment. The ideal candidate is pursuing a CFP or CFA and has strong relationship management skills. This role offers a salary of R20,000 - R30,000 per month and the opportunity to work in a supportive professional environment.

Qualifications

• NQF Level 6 or 7 qualification in Accounting, Finance, or related field.
• Currently studying towards or holding a CFP or CFA designation.
• Strong communication and relationship management skills.

Responsibilities

• Serve as the primary relationship manager for an allocated portfolio of clients.
• Coordinate between clients and the firm’s accounting, tax, and advisory teams.
• Provide support with client onboarding and compliance documentation.

Skills

Relationship management skills

Strong communication skills

Organizational skills

Education

NQF Level 6 or 7 in Accounting or Finance

CFP or CFA designation

Job description

Customer Relations Manager requiredin Johannesburg.

Our Wealth practice is seeking a Customer Relations Manager (CRM) to join our professional team. The CRM will be responsible for managing and servicing our existing client base, ensuring that they receive outstanding support across accounting, tax, and advisory matters, while also assisting with financial planning and investment-related services.

This role is ideal for a candidate with strong relationship management skills who is either qualified or working towards their CFP / CFA designation and is eager to build long-term client relationships within a professional practice environment.

Salary: R20 000 – R30 000 per month.

Key Responsibilities:

• Serve as the primary relationship manager for an allocated portfolio of clients.
• Coordinate between clients and the firm’s accounting, tax, and advisory teams to ensure timely service delivery.
• Provide support with client onboarding, compliance documentation, and reporting.
• Engage with clients on financial planning, wealth, and investment matters under the guidance of senior professionals.
• Maintain accurate records of client interactions and ensure regulatory compliance.
• Assist with client reviews, preparation of reports, and follow-ups after meetings.
• Identify opportunities to add value and strengthen client relationships.

Minimum Requirements:

• NQF Level 6 or 7 qualification in Accounting, Finance, or related field.
• Currently studying towards or holding a CFP (Certified Financial Planner) or CFA (Chartered Financial Analyst) designation.
• Strong communication and relationship management skills.
• Excellent organizational skills with attention to compliance and deadlines.
• Ability to manage multiple clients in a structured, professional manner.

Desired Attributes:

• Professional, ethical, and client-focused mindset.
• Solid understanding of accounting/tax processes with exposure to financial planning concepts.
• Analytical and problem-solving abilities.
• Proactive, adaptable, and detail oriented.