Customer Project Manager - 5 years of experience in managing large-scale technological (non-IT,[...]

TOMRA; Gauteng; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A global technology company in South Africa is seeking an experienced project manager to oversee advanced process solutions in the food sector. The role requires managing projects from initial quotation to final commissioning, coordinating with various stakeholders to ensure high standards and customer satisfaction. Candidates must have an engineering degree and at least 5 years of industry experience, preferably within the food industry.

Qualifications

• Minimum of 5 years industry experience in a design or project role; experience in the food industry is a plus.
• Ability to work independently and as part of a team, including remotely.
• Strong problem-solving abilities.

Responsibilities

• Manage TOMRA Food projects from quotation to commissioning.
• Facilitate smooth project handover to the Service Organisation after execution.
• Conduct regular customer visits to ensure hands-on project management.

Skills

Attention to detail

Customer focus

Excellent communication

Negotiation skills

Problem-solving

Education

Bachelor’s or Master’s degree in engineering

Job description

Job Description

Directly reporting to the Vice President, Customer Solutions Delivery, and working with a team of highly skilled engineers, you will be responsible for executing advanced process solutions for TOMRA FOOD’s key customers. This involves setting up, implementing, and monitoring a structured stage gate process, collaborating with customers from initial pre-sale interactions to final commissioning, ensuring peace of mind. You will also coordinate with internal stakeholders and third parties to meet standards and deadlines.

• Manage TOMRA Food projects, including peeling and sorting equipment and peripherals, from quotation to commissioning.
• Assist the sales team in accurately costing projects and identifying risks during quotation.
• Facilitate smooth project handover to the Service Organisation after execution.
• Develop expertise in equipment, processes, and products to support sales and customer solutions.
• Communicate customer design standards and ensure their implementation to achieve customer satisfaction.
• Build and maintain relationships with third-party vendors.
• Assist in equipment supplier negotiations.
• Control project budgets and manage change orders.
• Coordinate with operations and logistics to adhere to project schedules.
• Align projects with organizational goals.
• Conduct regular customer visits to ensure hands-on project management.

Health & Safety

• Understand and adhere to health and safety responsibilities and standards, including TOMRASafe standards.
• Document and investigate incidents.
• Report hazards, conduct risk assessments, and implement control measures.
• Supervise and train employees and contractors to ensure safety.

Qualifications

• Bachelor’s or Master’s degree in an engineering discipline.
• Minimum of 5 years industry experience in a design or project role; experience in the food industry is a plus.
• Attention to detail and customer focus.
• Ability to work independently and as part of a team, including remotely.
• Excellent communication, negotiation, and interpersonal skills.
• Strong problem-solving abilities.