Customer Processing Agent (Fixed Term Contract) - homechoice (Southern Suburbs (Cape)

HomeChoice Holdings Limited; Cape Town; On-site; ZAR 120,000 - 180,000; Full time

Job summary

A leading company in the customer service industry is seeking a Customer Processing Agent for a fixed-term contract in Cape Town. The role involves verifying customer details, ensuring quality control in service delivery, and contributing to an enhanced customer experience. Candidates should possess a Matric, strong communication skills, and attention to detail.

Qualifications

• Matric / Grade 12 required.
• Excellent communication skills are crucial.
• Must have clear criminal and ITC record.

Responsibilities

• Verify and confirm customer profiles via phone or electronically.
• Ensure accurate capturing of customer account details.
• Provide relief services across operational departments when required.

Skills

Communication Skills

Attention to Detail

Customer Service

Education

Matric / Grade 12

Tools

MS Office

Excel

Job description

Job title : Customer Processing Agent (Fixed Term Contract) - homechoice (Southern Suburbs (Cape))

Job Location : Western Cape, Cape Town Deadline : July 02, 2025 Quick Recommended Links

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Description

• This role will be ideal for a candidate who is able to verify and confirm all customer details by providing a telephonic and / or electronic service through liaising with various internal and external stakeholders

What you will love doing in this role

• Verification and confirmation of customer profiles
• Maintain customer services (Improve overall customer experience and service delivery statistics)
• Quality control (Ensure the accurate capturing of customer account details onto the system)
• Administration and reporting (Ensure all verification documents are completed and approved within the required timeframes as well as ensuring accurate completion of time sheets on a daily basis)
• Provide Relief Services (Provide relief work in other operational departments in order to meet business requirements and customer needs – when required)

Requirements

What you'll need to do this role

• Matric / Grade 12 - Must Have
• MS Office and Excel (basic)
• Clear criminal and ITC record – Must have
• Excellent communication skills (verbal and written)
• Excellent attention to detail

Behaviors we love

• Wow my customer
• Deliver insight-led solutions my customers need
• Treat the business asmy own
• Take accountability
• Be curious, creative & explore opportunities