Customer (Partner) Success Manager

Ozow; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

An established industry player in fintech is seeking a Client Success Manager to enhance client relationships and ensure the successful implementation of their payment services. This role involves collaborating with clients to understand their needs, resolving issues, and identifying growth opportunities. The ideal candidate will have a passion for customer engagement, strong communication skills, and a proactive approach to client management. Join a dynamic team dedicated to making payments more accessible and secure while contributing to a culture of innovation and inclusivity. If you're ready to make a positive impact, this opportunity is perfect for you.

Qualifications

• 2+ years of experience in account management or customer-facing roles.
• Strong verbal and written communication skills are essential.

Responsibilities

• Act as the main point of contact for clients, building collaborative relationships.
• Identify opportunities to expand client usage of Ozow’s platform.

Skills

Account Management

Customer Relationship Building

Problem-Solving

Communication Skills

Organizational Skills

Job description

Ozow is a leading fintech company that's redefining digital payments in South Africa and beyond. We're dedicated to making payments more accessible, secure, and convenient for both businesses and consumers. As a fast-growing player in the financial technology sector, Ozow fosters a culture of innovation, diversity, and inclusivity. We believe in pushing the boundaries of what's possible and are committed to making a positive impact on the world through our payment solutions.

More about this Ozow fantastic position

As a Client Success Manager at Ozow, you will play a key role in ensuring the successful implementation of our payment services and maintaining positive, long-lasting relationships with our business clients. You will focus on supporting clients in adopting and engaging with Ozow’s payment platform, contributing to overall customer satisfaction and success.

You’ll work closely with a variety of clients to understand their needs, resolve issues, and identify opportunities for growth. This role is ideal for someone with a passion for building relationships, a knack for problem-solving, and a drive to deliver excellent customer experiences.

You are an ideal candidate if you have:

• 2+ years of experience in account management or a customer-facing role (preferably in software/fintech).
• Strong verbal and written communication skills
• Ability to collaborate across internal and external teams
• A proactive and organized approach to client management.

Your role and responsibilities:

• Partner Relationship Management: Act as the main point of contact for assigned clients, building collaborative relationships. Understand clients' goals and challenges to provide proactive support.
• Account Growth and Retention: Identify opportunities to expand client usage of Ozow’s platform. Support strategies that promote client satisfaction and long-term partnerships.
• Product and Service Knowledge: Gain a solid understanding of Ozow’s products and services to help clients succeed. Provide guidance and training to clients on how to use Ozow’s platform effectively.
• Problem Resolution: Address client concerns, troubleshoot issues, and ensure timely resolutions. Advocate for clients within Ozow to ensure their needs are prioritized.
• Strategic Planning: Work with clients to align their objectives with Ozow’s offerings. Identify opportunities for growth and collaborate on actionable plans.
• Reporting and Insights: Monitor client performance and prepare reports to track key metrics. Analyze client data to provide recommendations for improving their experience.
• Communication and Training: Keep clients updated on Ozow’s latest features and industry trends. Organize training sessions and resources to support client engagement.
• Collaboration with Teams: Work closely with Ozow’s product, sales, and technical teams to deliver exceptional client experiences.

Compliance

As a fintech company, we prioritize data security and compliance. Due to the sensitive nature of our work, we require individuals with a high level of integrity and trustworthiness to ensure adherence to financial regulations and industry standards.

Ready to be exceptional? Apply now!