Customer Manager - Vkb Milling, Gauteng

VKB Group; Johannesburg; On-site; ZAR 300,000 - 500,000; Full time

Job summary

A leading agricultural company is seeking a Sales Representative to enhance market share by managing key accounts and leading sales teams. The ideal candidate will have strong interpersonal skills, a Grade 12 qualification, and 5-10 years of experience in sales. This role offers an opportunity to contribute to the growth of the VKB Group through effective sales strategies and customer relationship management.

Qualifications

• 5 - 10 years’ experience in a similar capacity.
• Proficiency in English and Afrikaans.
• Clear Criminal Record.

Responsibilities

• Facilitate and resolve queries and complaints.
• Lead sales teams to achieve sales targets.
• Manage Key Accounts like Shoprite, Spar.

Skills

Planning skills

Negotiation skills

Marketing skills

Ability to work under pressure

Conflict management skills

Interpersonal skills

Communication skills

Personal resilience

Education

Grade 12 or equivalent

Job description

Introduction to the VKB Group

The VKB Group is an agricultural company, providing support to farmers and producing straight-from-the farm foods for consumers. Apart from various consumer brands, the VKB Group is also represented by its regional brands: VKB, GWK, and NTK. Our roots are firmly planted in agriculture, with farming at our core, continuously growing and evolving throughout the years.

Starting with providing everything needed on the farm to produce food, we now also operate in all areas of the food supply chain: processing, logistics, and national and global market channels.

This “house of brands” we’ve established with the support of our farmer shareholders is the foundation for building the agribusiness of the future.

More About VKB Milling

VKB Milling (Pty) Ltd is one of four subsidiaries of VKB Agri Processors (Pty) Ltd, the agri-processing division of the VKB Group. The VKB Group is a significant role player in the agricultural industry in South Africa and strives, through best practices, continuous improvement, and world-class operations, to add meaningful value to the industry.

VKB Milling operates white maize mills in Mokopane and Louis Trichardt in Limpopo, and Mashishing in Mpumalanga, a wheat mill in Frankfort in the Free State, and maize and wheat mills in Christiana and Modderrivier in the Northern Cape.

Job Description

The ideal team player will represent and sell the organisation's products and services to customers by visiting and obtaining orders, ensuring growth in market share.

Requirements

• Grade 12 or equivalent
• Computer literate
• 5 - 10 years’ experience in a similar capacity
• Proficiency in English and Afrikaans
• Clear Criminal Record
• Traceable references in similar capacity

Duties and Responsibilities

• Facilitate and resolve queries and complaints
• Disseminate marketing material, advertisements, and business notices regularly
• Establish and maintain long-term relationships with internal and external customers
• Lead sales teams to achieve sales targets
• Oversee local and regional sales, promotions, and campaigns
• Manage Key Accounts like Shoprite, Spar, etc.
• Plan and direct hiring and training of new and current Customer Managers for Wholesale and other customers
• Coordinate all sales activities locally and regionally
• Prepare sales budgets and projections; approve expenditures
• Track and analyze sales statistics based on key metrics
• Handle and resolve customer complaints regarding products or services
• Implement sales mandates in specific regions/price groups
• Advise distributors and dealers on policies and SOPs
• Set and achieve sales targets effectively
• Exhibit excellent interpersonal, customer service, and communication skills
• Utilize CRM systems to manage sales processes and forecast sales
• Identify trends and sales patterns through strong analytical skills
• Design and implement successful sales strategies
• Guide and mentor sales representatives
• Plan, organize, and solve problems efficiently
• Manage time effectively with advanced skills

Skills Required

• Planning skills
• Negotiation skills
• Marketing skills
• Ability to work under pressure
• Conflict management skills
• Interpersonal skills
• Communication skills
• Personal resilience