Customer Manager - VKB Milling, Gauteng

VKB Agriculture; Gauteng; On-site; ZAR 300 000 - 500 000; Full time

Job summary

A leading agricultural company is seeking a Sales Representative to enhance market share by building customer relationships and managing sales activities. The ideal candidate should have a strong background in sales, excellent communication skills, and a proven track record in similar roles. This position offers an opportunity to contribute to the growth of a significant player in the South African agricultural industry.

Qualifications

• 5 - 10 years’ experience in a similar capacity.
• Proficiency in English and Afrikaans.
• Clear Criminal Record.

Responsibilities

• Facilitate and resolve queries and complaints.
• Establish and maintain long-term relationships with customers.
• Lead sales teams to reach sales targets.

Skills

Planning Skills

Negotiation Skills

Marketing Skills

Ability to work under pressure

Conflict Management Skills

Interpersonal Skills

Communication Skills

Personal Resilience

Education

Grade 12 or equivalent

Job description

Introduction to the VKB Group

The VKB Group is an agricultural company, providing support to farmers and producing straight-from-the-farm foods for consumers. Apart from various consumer brands, the VKB Group is also represented by its regional brands: VKB, GWK, and NTK. Our roots are firmly planted in agriculture with farming at our core, continuously growing and evolving throughout the years.

Starting with providing everything needed on the farm to produce food, we now operate in all areas of the food supply chain: processing, logistics, and national and global market channels.

This “house of brands” has been established with the support of our farmer shareholders and serves as the foundation for building the agribusiness of the future.

More about

VKB Milling (Pty) Ltd is one of four subsidiaries of VKB Agri Processors (Pty) Ltd, the agri-processing division of the VKB Group. The VKB Group is a significant player in the South African agricultural industry and strives, through best practices, continuous improvement, and world-class operations, to add meaningful value to the industry.

VKB Milling operates white maize mills in Mokopane and Louis Trichardt in Limpopo, and Mashishing in Mpumalanga, a wheat mill in Frankfort in the Free State, as well as maize and wheat mills in Christiana and Modderrivier in the Northern Cape.

Job Description

The ideal team player will represent and sell the organisation's products and services to customers by visiting clients, obtaining orders, and ensuring growth in market share.

Requirements

• Grade 12 or equivalent
• Computer literate
• 5 - 10 years’ experience in a similar capacity
• Proficiency in English and Afrikaans
• Clear Criminal Record
• Traceable references in similar roles

Duties and Responsibilities

• Facilitate and resolve queries and complaints
• Disseminate marketing materials, advertisements, and business notices regularly
• Establish and maintain long-term relationships with internal and external customers
• Lead sales teams to reach sales targets
• Oversee local and regional sales, promotions, and campaigns
• Handle key accounts like Shoprite, Spar, etc.
• Plan and direct the hiring and training of new and current sales staff
• Manage customer relationships with wholesale and other clients
• Coordinate all sales activities locally and regionally
• Prepare sales budgets and projections; approve expenditures
• Track and analyze sales statistics based on key metrics
• Handle and resolve customer complaints regarding products or services
• Implement sales mandates in specific regions or price groups
• Advise distributors and dealers on policies and SOPs
• Set and achieve sales targets effectively
• Demonstrate excellent interpersonal, customer service, and communication skills
• Utilize CRM systems to manage the sales process and forecast sales
• Identify trends and sales patterns through strong analytical skills
• Design and implement successful sales strategies
• Guide and mentor sales representatives
• Plan, organize, and solve problems efficiently
• Manage time effectively

Skills Required

• Planning Skills
• Negotiation Skills
• Marketing Skills
• Ability to work under pressure
• Conflict Management Skills
• Interpersonal Skills
• Communication Skills
• Personal Resilience