CUSTOMER LIASON (HIGH-END)

Lumina Personnel; Durban; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading company in high-end architectural design seeks a Customer Liaison to provide exceptional client support, manage returns, and assist with credit processes. Candidates should have a Matric certificate, relevant experience, and strong knowledge of luxury fabrics. Your role will inspire top designers and help clients with fabric selection, transforming their visions into engaging spaces.

Qualifications

• Matric Certificate is a must.
• 3+ years experience in sales support or customer relations.
• Own vehicle and valid driver’s license.

Responsibilities

• Investigate returns to ensure alignment with company policy.
• Handle credit processing and document stock returns accurately.
• Respond to inquiries and provide professional customer service.

Skills

Communication

Interpersonal Skills

Customer Relations

Sales Support

Knowledge of Luxury Fabrics

Education

Matric Certificate

Education in Interior Design or related fields

Job description

Customer Liaison in the high-end architectural design sector.

Role Focus: Providing support by handling client services, credit processes, and returns.

Education & Experience:

• MATRIC CERTIFICATE A MUST, with advantage given to candidates with education in Interior Design or related fields.
• 3+ years of experience in sales support, customer relations, or account management.
• Own vehicle and valid driver’s license.
• Experience working with architects, interior designers, and luxury homeowners.
• Strong knowledge of high-end fabrics, textiles, and luxury furnishings.
• Excellent communication and interpersonal skills to liaise effectively with architects, designers, and high-net-worth clients.

Key Responsibilities:

• Returns Management: Investigate returns to ensure they align with company policy.
• Credit and Refund Processing: Handle credit processing and ensure stock returns are accurately documented.
• Customer Service: Respond to inquiries, provide professional service, and handle complaints following company guidelines.
• Stock and Price Checks: Verify stock availability, perform price checks, and manage reservation requests.
• Claims and Records: Keep claims records updated and submit them monthly.
• Client Assistance: Support clients with fabric selection and assist in showroom and event setups as needed.
• Administrative Support: Assist with reports, meeting minutes, and resolve account queries.
• Account Applications: Investigate and verify new account applications with correct documentation.

Passionate about creating engaging spaces, inspiring top designers, guiding clients in selecting fabrics, finishes, and decor elements, and transforming visions into reality.