CUSTOMER LIASON (HIGH-END)

Lumina Personnel; Durban; On-site; ZAR 200,000 - 350,000; Full time

Job summary

A leading company in high-end architectural design seeks a Customer Liaison to provide exceptional client support. The role involves managing returns, processing credits, and assisting clients with fabric selections. Ideal candidates will have a Matric certificate, relevant experience, and a passion for luxury design.

Qualifications

• Minimum of 3 years experience in sales support or customer relations.
• Own vehicle and valid driver’s license required.
• Strong knowledge of high-end fabrics and luxury furnishings.

Responsibilities

• Investigate returns to ensure compliance with company policies.
• Handle credit processing and stock returns documentation.
• Respond to inquiries and provide professional customer service.

Skills

Communication

Interpersonal Skills

Client Service

Problem Solving

Education

Matric Certificate

Background in Interior Design

Job description

Customer Liaison in the high-end architectural design sector

Role Focus: Providing support to clients by handling client services, credit processes, and returns.

Education & Experience:

• MATRIC CERTIFICATE REQUIRED; background in Interior Design or related fields is advantageous.
• Minimum of 3 years of experience in sales support, customer relations, or account management.
• Own vehicle and valid driver’s license.
• Experience working with architects, interior designers, and luxury homeowners.
• Strong knowledge of high-end fabrics, textiles, and luxury furnishings.
• Excellent communication and interpersonal skills for liaising with architects, designers, and high-net-worth clients.

Key Responsibilities:

• Returns Management: Investigate returns to ensure compliance with company policies.
• Credit and Refund Processing: Handle credit processing and accurately document stock returns.
• Customer Service: Respond to inquiries, provide professional service, and handle complaints per company guidelines.
• Stock and Price Checks: Verify stock availability, conduct price checks, and manage reservation requests.
• Claims and Records: Keep claims records updated and submit reports monthly.
• Client Assistance: Support clients with fabric selection and assist in showroom and event setups as needed.
• Administrative Support: Assist with reports, meeting minutes, and resolve account queries.
• Account Applications: Investigate and verify new account applications with proper documentation.

Passionate about creating inspiring spaces, engaging with top designers, guiding clients in fabric and decor selection, and transforming visions into reality.