Customer Insights Specialist

Vodacom; Cape Town; On-site; ZAR 400,000 - 600,000; Full time

Job summary

Vodacom, a leading telecommunications company in South Africa, seeks an analyst to drive sales performance through product analysis and market insights. The ideal candidate will leverage their expertise in data analytics to provide actionable feedback and recommendations, ensuring optimal strategies are implemented across channels. This role is vital for enhancing the customer experience and driving revenue growth.

Benefits

Enticing incentive programs

Competitive benefit packages

Retirement funds

Medical aid benefits

Staff discounts

Qualifications

• 3-5 years relevant experience (essential)
• Valid Driver’s licence (essential)
• Knowledge of products (advantageous)

Responsibilities

• Deep analysis of sales and revenue performance at various levels.
• Feedback and recommend demand strategies based on product pricing.
• Support channels with insights and recommendations.

Skills

Product pricing analysis

Planning and organising

Performance analysis and reporting

Big data analytics

Ability to work with complex information and data

Ability to build strong relationships and credibility

Education

3 year commercial/Data Analytics/marketing/sales diploma or degree (NQF 6 or higher)

Matric / Grade 12

Job description

When it comes to putting people first, we're number 1.

The number 1 Top Employer in South Africa.

Certified by the Top Employer Institute 2024.

Role Purpose/Business Unit:

The successful incumbent will conduct deep analysis on product performance across all relevant internal metrics for revenue and sales volumes. This includes analysis of macro-economic factors and competitor products. You will also provide feedback, insights, and recommendations on pricing and regional specific deals to the relevant teams in the centre, for the improvement in sales and revenue performance.

Your responsibilities will include:

• Deep analysis of sales and revenue performance at a customer segment, product, channel, and geographic level
• Feedback and recommend demand strategies based on product pricing and channel dynamics
• Support branded and unbranded channels with insights and recommendations on product and channel performance
• Regional SPOC for CVM, products and services, insights and big data teams based in Head Office
• Continuous monitoring of competitor products and services
• Presentation of analysis and recommendations to various stakeholders
• Drive the local implementation of the CARE and Customer Experience Excellence strategy developed by COPS into the region and counties
• Work with Channel Managers and Branded/Unbranded Specialists in implementing CXX strategy and executing instore elements
• Provide ongoing feedback to COPS for continuous improvements on CXX journey
• Analyse regional customer base in conjunction with Head Office CVM team to provide insight and recommendations on trends or behaviour of base
• Customer appreciation trackers, (e.g. tNPS, rNPS, BMS, MAPS) to derive Customer insights and Customer Strategy for input on CX, Product and CVM growth objectives
  
  
  

The ideal candidate for this role will have:

Must have technical / professional qualifications:

• Matric / Grade 12
• 3 year commercial/Data Analytics/marketing/sales diploma or degree (NQF 6 or higher) or SAQA accredited equivalent (essential)
• 3-5 years relevant experience (essential)
• Valid Driver’s licence (essential)
• Knowledge of products (advantageous)
  
  
  

Core competencies, knowledge, and experience:

• Product pricing analysis
• Planning and organising
• Performance analysis and reporting
• Big data analytics
• Ability to work with complex information and data
• Ability to build strong relationships and credibility with multiple stakeholders
  
  
  

We make an impact by offering:

Enticing incentive programs and competitive benefit packages

Retirement funds, risk benefits, and medical aid benefits

Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 17 June 2025.

The base location for this role is Cape Town, Century City Vodacom Campus.

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.