Customer Insights Specialist

Vodafone Global Enterprise; Cape Town; On-site; ZAR 500,000 - 800,000; Full time

Job summary

Vodafone Global Enterprise is seeking a Customer Insights Specialist in Cape Town. This role focuses on analyzing product performance, providing insights on pricing, and driving initiatives to optimize sales and customer experience. The ideal candidate holds a relevant diploma/degree with 3-5 years of experience in data analytics or marketing.

Benefits

Enticing incentive programs and competitive benefit packages

Retirement funds, risk benefits, and medical aid benefits

Cell phone and data benefits

Fibre connection discounts

Exclusive staff discounts with partner companies

Qualifications

• 3-5 years relevant experience.
• Valid Driver’s licence.
• Knowledge of products.

Responsibilities

• Deep analysis of sales and revenue performance across segments.
• Feedback and recommendations on pricing and channel dynamics.
• Monitor competitor products and services continuously.

Skills

Product pricing analysis

Planning and organising

Performance analysis and reporting

Ability to work with complex information and data

Relationship building

Education

Matric / Grade 12

3 year commercial / Data Analytics / marketing / sales diploma or degree or equivalent

Job description

Job title : Customer Insights Specialist

Job Location : Western Cape, Cape Town Deadline : June 24, 2025 Quick Recommended Links

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Role Purpose / Business Unit :

• The successful incumbent will conduct deep analysis on product performance across all relevant internal metrics for revenue and sales volumes.
• This includes analysis of macro-economic factors and competitor products.
• You will also provide feedback, insights, and recommendations on pricing and regional specific deals to the relevant teams in the centre, for the improvement in sales and revenue performance.

Your responsibilities will include :

• Deep analysis of sales and revenue performance at a customer segment, product, channel, and geographic level.
• Feedback and recommend demand strategies based on product pricing and channel dynamics.
• Support branded and unbranded channels with insights and recommendations on product and channel performance.
• Regional SPOC for CVM, products and services, insights and big data teams based in Head Office.
• Continuous monitoring of competitor products and services.
• Presentation of analysis and recommendations to various stakeholders.
• Drive the local implementation of the CARE and Customer Experience Excellence strategy developed by COPS into the region and counties.
• Work with Channel Managers and Branded / Unbranded Specialists in implementing CXX strategy and executing instore elements
• Provide ongoing feedback to COPS for continuous improvements on CXX journey
• Analyse regional customer base in conjunction with Head Office CVM team to provide insight and recommendations on trends or behaviour of base.
• Customer appreciation trackers, to derive Customer insights and Customer Strategy for input on CX, Product and CVM growth objectives

The ideal candidate for this role will have :

Must have technical / professional qualifications :

• Matric / Grade 12
• 3 year commercial / Data Analytics / marketing / sales diploma or degree or SAQA accredited equivalent
• 3-5 years relevant experience
• Valid Driver’s licence
• Knowledge of products

Core competencies, knowledge, and experience :

• Product pricing analysis
• Planning and organising
• Performance analysis and reporting
• Ability to work with complex information and data
• Ability to build strong relationships and credibility with multiple stakeholders

We make an impact by offering :

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications : 17 June 2025.