Customer Framework Compliance Specialist

Mimecast Services Limited; Johannesburg; Hybrid; ZAR 350,000 - 550,000; Full time

Job summary

Mimecast Services Limited is seeking a Customer Framework Compliance Senior Analyst to support trust and assurance discussions during the sales process. This 12-month role involves managing responses to various requests from enterprise clients, requiring strong communication skills and experience in a tech environment. The position offers flexibility with a hybrid model and opportunities for professional growth.

Benefits

Learning opportunities

Comprehensive benefits

Cross-functional teamwork

Qualifications

• 1-2 years of experience managing Tenders, RFPs, RFIs, or security questionnaires in a tech or software environment.
• Strong knowledge of IT, Networking, and Information Security fundamentals.
• Familiarity with industry standards and regulations (SOC 2, ISO, GDPR, etc.).

Responsibilities

• Serve as the primary contact with Go-to-Market, Legal, and GCO teams.
• Respond to RFIs, RFPs, and security questionnaires within established SLAs.
• Collaborate with subject matter experts to develop compelling responses.

Skills

Attention to detail

Analytical skills

Communication skills

Proactivity

Multitasking

Education

Degree or equivalent experience

Tools

Microsoft Office

Salesforce

Job description

Customer Framework Compliance Senior Analyst, GCO

The Mimecast Governance and Certification Office (GCO) is seeking a Customer Framework Compliance Senior Analyst to support trust and assurance discussions during the sales process.

This is a 12-month position based in RSA. The role involves assisting Mimecast's sales team with responses to various requests and questionnaires, primarily for large, enterprise clients.

The ideal candidate will have experience in a software company environment, handling Tenders, RFPs, RFIs, and security questionnaires.

The analyst will review Restricted Party Screening (RPS) alerts alongside the sales team and collaborate with subject matter experts and the GCO team to craft responses to customer inquiries. The role supports staff at all levels and requires working in a fast-paced, demanding environment.

Candidates must be proactive, capable of multitasking under pressure with minimal supervision, resourceful, and quick to learn.

What You'll Do

1. Serve as the primary contact with Go-to-Market, Legal, and GCO teams to provide updates on requests.
2. Respond to RFIs, RFPs, and security questionnaires within established SLAs.
3. Coordinate quality checks and updates to response libraries and repositories used in proposal development.
4. Manage timelines, expectations, and relationships effectively.
5. Collaborate with subject matter experts to develop consistent, compelling responses that meet proposal requirements.
6. Review and escalate Restricted Party Screening alerts as needed.
7. Support the achievement of GCO objectives.
8. Register and assign requests from the GTM team.
9. Participate in projects to support professional growth.

What You'll Bring

• A degree or equivalent experience.
• 1-2 years of experience managing Tenders, RFPs, RFIs, or security questionnaires in a tech or software environment.
• Strong knowledge of IT, Networking, and Information Security fundamentals.
• Familiarity with industry standards and regulations (SOC 2, ISO, GDPR, etc.).
• Excellent written and verbal communication skills, capable of engaging with all organizational levels globally.
• Exceptional attention to detail and analytical skills.
• Ability to prioritize, work independently, and collaborate effectively.
• Proficiency in Microsoft Office; familiarity with Salesforce is a plus.
• Flexibility to occasionally adjust working hours to support North America Sales (approximately 20% of workdays may start/end 2-3 hours later).

A stable internet connection is required for remote work.

What We Bring

Join our Business Legal team to accelerate your career in a dynamic environment that values your contributions. We offer learning opportunities, comprehensive benefits, and cross-functional teamwork to expand your knowledge.

Our Hybrid Model provides flexibility for a balanced, healthy life, requiring in-office presence at least two days per week to foster collaboration, drive innovation, and strengthen interpersonal relationships.

DEI Statement

Cybersecurity is a community effort. We are committed to fostering an inclusive, diverse environment that welcomes everyone, except cybercriminals. We are an Equal Opportunity Employer and encourage applicants from all backgrounds, including underrepresented groups.

Your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other characteristic will not influence your application. Employment offers are contingent upon successful background checks, conducted in accordance with local laws.