Customer Framework Compliance Senior Analyst

Mimecast North America; South Africa; On-site; ZAR 384,000 - 480,000; Full time

Job summary

Mimecast North America is seeking a Customer Framework Compliance Senior Analyst to support the sales process through RFP/RFI responses and security questionnaires. The 12-month RSA-based role involves collaboration with Go-to-Market, Legal, and GCO teams to ensure timely, accurate responses.

The role requires 1–2 years in RFP/RFI management in tech, strong IT/security knowledge, and superb written and verbal communication. Flexibility for North America hours is expected.

Qualifications

• A degree or equivalent experience is required.
• 1-2 years experience in RFP/RFI/ security questionnaire management in a technology environment or for a software company.
• High level of knowledge of general IT, Networking, and Information Security.
• Robust knowledge of industry certifications and regulations (SOC 2, ISO, GDPR, etc.)
• Demonstrates outstanding written and verbal communication skills, effectively engaging with employees at all levels across the global organization.
• Exceptional attention to detail and analytical skills.
• Skilled in prioritizing workloads and working independently, while also excelling in a collaborative team environment.
• Capable of multitasking and working under pressure to meet deadlines.
• Basic knowledge of Microsoft Office and, optionally, Salesforce.
• Flexibility to shift working hours on occasion to support North America Sales Team as needed. Due to the remote nature of these hours, a consistantly stable internet connection is required.

Responsibilities

• Work as a first point of contact with Go-to-Market, Legal and GCO itself to provide accurate updates to all requests.
• Deploy a Claude-powered triage agent on the GCO shared mailbox to automatically log and register incoming requests.
• Respond to customer RFIs, RFPs and security questionnaires within the specified SLAs.
• Coordinate recurring quality control checks and updates on RFP/RFI response library and other repositories often used in response development.
• Create customer account access requests and answer customer queries on Safebase.
• Manage timescales, expectations, and interpersonal relationships.
• Work effectively with internal subject matter experts to develop consistent, compelling responses to satisfy proposal requirements.
• Review and respond to Restricted Party Screening alerts and elevate as necessary.
• Support the delivery of GCO objectives.
• Review, register and allocate requests from the GTM team.
• Engaging in various projects to enhance professional development.

Skills

Degree/Equivalent experience

RFP/RFI management

IT & InfoSec knowledge

Security standards & regs (SOC 2, ISO,

Communication skills

Attention to detail

Prioritization

Multitasking under pressure

MS Office

Salesforce

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce

Microsoft Office

Job description

About the position

The Mimecast Governance and Certification Office (GCO) is looking for a Customer Framework Compliance Senior Analyst to aid in the trust and assurance conversation during the sales process. This is a 12-month role based in RSA.

In this role you will be helping to support Mimecast's sales team in responding to requests and questionnaires of all sizes, with a primary focus on large, enterprise customers. The successful candidate will have experience working at a software company and responding to Tenders, RFPs, RFIs, and security questionnaires.

The Customer Framework Compliance Senior Analyst will work with Sales in the review of Restricted Party Screening (RPS) alerts.

The individual will consult with subject matter experts and the GCO team to compile responses to customer enquiries and support employees at all levels.

The Customer Framework Compliance area is a fast paced and highly demanding environment. Candidates must be proactive and capable of multi-tasking under pressure with limited oversight from management. The ability to be resourceful and learn on the job is essential.

Key Responsibilities:

• Work as a first point of contact with Go-to-Market, Legal and GCO itself to provide accurate updates to all requests.
• Deploy a Claude-powered triage agent on the GCO shared mailbox to automatically log and register incoming requests.
• Respond to customer RFIs, RFPs and security questionnaires within the specified SLAs.
• Coordinate recurring quality control checks and updates on RFP/RFI response library and other repositories often used in response development.
• Create customer account access requests and answer customer queries on Safebase.
• Manage timescales, expectations, and interpersonal relationships.
• Work effectively with internal subject matter experts to develop consistent, compelling responses to satisfy proposal requirements.
• Review and respond to Restricted Party Screening alerts and elevate as necessary.
• Support the delivery of GCO objectives.
• Review, register and allocate requests from the GTM team.
• Engaging in various projects to enhance professional development.

Essential Skills and Experience:

• A degree or equivalent experience is required.
• 1-2 years experience in RFP/RFI/ security questionnaire management in a technology environment or for a software company.
• High level of knowledge of general IT, Networking, and Information Security.
• Robust knowledge of industry certifications and regulations (SOC 2, ISO, GDPR, etc.)
• Demonstrates outstanding written and verbal communication skills, effectively engaging with employees at all levels across the global organization.
• Exceptional attention to detail and analytical skills.
• Skilled in prioritizing workloads and working independently, while also excelling in a collaborative team environment.
• Capable of multitasking and working under pressure to meet deadlines.
• Basic knowledge of Microsoft Office and, optionally, Salesforce.
• Flexibility to shift working hours on occasion to support North America Sales Team as needed. Due to the remote nature of these hours, a consistantly stable internet connection is required.

The base salary range for this position is 384,000−480,000 ZAR. This range represents the minimum and maximum new hire compensation for this role. Our salary ranges are determined by role, level, and location with individual compensation also dependent on factors such as qualifications, experience, and skills. Final offers will reflect these considerations and may vary accordingly.

Belonging at Mimecast

Cybersecurity is a community effort. That's why we're committed to building an inclusive, diverse community that celebrates and welcomes everyone - unless they're a cybercriminal, of course.

We're proud to be an Equal Opportunity and Aff… Employer, and we'd encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.

We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won't affect your application.

Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.