Customer Experience System Specialist

Zoetis; Gauteng; On-site; ZAR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Experience Systems Specialist to enhance their financial transaction management. In this pivotal role, you will leverage your expertise in SAP to provide exceptional support, ensuring compliance and accuracy in financial processes. Your responsibilities will include managing customer accounts, facilitating payments, and collaborating with various teams to streamline operations. If you are passionate about customer service and financial integrity, this opportunity offers a chance to make a significant impact within a dynamic environment.

Qualifications

• Experience with SAP for managing financial transactions and data.
• Strong skills in customer support and financial compliance.

Responsibilities

• Manage financial transactions and inquiries within the SAP system.
• Assist in credit management and payment processing.

Skills

SAP

Financial Transactions Management

Customer Support

Data Management

Reconciliations

Compliance

Credit Management

Tools

Vistex

Job description

Customer Experience System Specialist (CESS-24) - Sandton, South Africa

Job Purpose: The overall purpose of the Customer Experience Systems Specialist is to provide exceptional support by managing and resolving financial transactions and inquiries within the SAP system.

Key Responsibilities:

1. Financial Transactions: Manage and resolve financial transactions within the SAP system, including rebates, pricing adjustments, and account updates.
2. Customer Support: Provide effective and timely resolution of financial inquiries and concerns, collaborating with customer service, operations, and internal colleagues.
3. Account Management: Maintain accurate customer account information, ensuring compliance with internal policies and financial regulations.
4. Data Management: Use SAP to manage data efficiently, ensuring accurate record-keeping and reporting.
5. Reconciliations: Perform regular reconciliations monthly and quarterly, and support finance with processing month-end and ad-hoc financial journals.
6. Compliance: Ensure the monthly SOX control checklist is completed and assist during audits.
7. Master Data Management: Update customer accounts with master data and coordinate changes with relevant teams.
8. Credit Management: Assist in managing customer credit limits, perform credit checks, and support AR with payment allocations.
9. Payment Processing: Facilitate inward and outward payments, including monthly payments to affiliates.
10. Rebate Management: Load Vistex agreements, perform calculation runs, release rebates in SAP, and administer rebate accruals.
11. Customer Support & Documentation: Provide supporting documents, invoices, and credit references; ensure proper documentation for compliance.
12. Collaboration & Communication: Work with customer service, supply chain, and marketing teams to ensure smooth operations and communication.

Organizational Relationships: Customer Service Manager (Direct), Finance Lead (Dotted line – Indirect Manager)