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Customer Experience Specialist (Polish Speaker)-Bloemfontein

DigiCert, Inc.

Bloemfontein

Remote

ZAR 250,000 - 350,000

Full time

9 days ago

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Job summary

A leading company in digital certificate solutions seeks a Customer Experience Specialist fluent in Polish to enhance customer interactions and ensure compliance with validation standards. This remote role involves reviewing applications, engaging with clients, and analyzing test data, making communication skills and detail orientation crucial. An ideal candidate will have experience in customer service and a keen ability to learn swiftly.

Qualifications

  • 1+ years' experience in a customer service or similar role.
  • Professional working proficiency in Polish & English.
  • Proven track-record in evaluating and mitigating risk.

Responsibilities

  • Review and validate incoming application forms.
  • Engage with customers and stakeholders via various channels.
  • Analyze validation test-data and coordinate testing with departments.

Skills

Communication
Customer engagement
Detail-orientation
Self-motivation
Curiosity

Education

High school qualification
Tertiary qualification

Tools

Microsoft Office

Job description

Job title : Customer Experience Specialist (Polish Speaker)-Bloemfontein

Job Location : Free State, Bloemfontein Deadline : August 10, 2025 Quick Recommended Links

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Job summary

  • We are in the market for a Customer Experience Specialist with professional working proficiency in Polish to join our team.
  • As Customer Experience Specialist (Polish Speaker) you will engage with external customers and internal stakeholders through various communication channels, execute DigiCert's validation process according to internal documentation, and analyze validation test-data to determine whether systems or processes have met validation criteria
  • This is a remote position.

What you will do

  • Review incoming application forms, validate and submit to DigiCert's technical department
  • Engage with external customers and internal stakeholders via phone, live chat, video calls and email
  • Research customer organizations and verify contact details online
  • Identify, document and alert managers of customer-call trends
  • Execute DigiCert's validation process according to our internal documentation
  • Analyze validation test-data to determine whether systems or processes have met our validation criteria or to identify root causes of production problems
  • Coordinate the implementation or scheduling of validation testing with affected departments and team members
  • Learn product features and gather customer requirements to confer with management
  • Determine validation objectives and standards with internal managers
  • Create, populate, or maintain databases for tracking validation activities, test results, or validated systems
  • Process incoming and outgoing mail

What you will have

  • Professional working proficiency in Polish & English (essential)
  • 1+ years' experience in a customer service or similar role
  • High school qualification (essential) and Tertiary qualification (advantageous)
  • Proven track-record in evaluating and mitigating risk
  • Detail-orientation, aptitude to learn, high level of self-motivation, high degree of curiosity and ability to work independently
  • Excellent written and verbal communication skills
  • Tool experience : Microsoft Office and other software applications
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