Customer Experience Specialist Johannesburg

Inbound Call Centre Agents

We are looking for talented individuals to join our team as Inbound Call Centre Agents.

Our offices are located in Woodlands, and we are looking for candidates who reside in nearby areas.

Duties & Responsibilities

1. Answering incoming calls from customers regarding inquiries, complaints, and product information.
2. Providing excellent customer service by addressing customer concerns and resolving issues promptly.
3. Upselling products and services to customers based on their needs.
4. Following call center scripts when handling different topics.
5. Maintaining a high level of professionalism and customer satisfaction.

Desired Experience & Qualification

1. Reside in or near Alexandra (Woodlands offices).
2. Above 25 years of age.
3. Minimum of 2 years call center experience in customer services and sales.
4. Excellent communication skills in English.
5. Ability to work in a fast-paced environment.
6. Strong problem-solving skills and attention to detail.

Package & Remuneration

Positive and supportive work environment.
Training provided.