Customer Experience Specialist (Greek Speaker)

DigiCert; Durban; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A global security authority is seeking a Customer Experience Specialist fluent in Greek to engage with customers and handle validation processes. The ideal candidate will have experience in customer service, strong communication skills, and proficiency in Microsoft Office. This role includes reviewing applications, analyzing data, and coordinating testing procedures. Competitive benefits include provident fund, medical aid, and gym reimbursement.

Benefits

Provident Fund

Medical Aid Gap Cover

Employee Assistance Program

Gym Reimbursement

Life Insurance

Disability Insurance

Sabbatical

Qualifications

• At least 1 year of experience in a customer service or similar role.
• Proven track record in evaluating and mitigating risk.
• Ability to work independently and learn quickly.

Responsibilities

• Review incoming application forms and validate.
• Engage with customers via phone, chat, and email.
• Analyze validation data to meet criteria.
• Coordinate validation testing with teams.

Skills

Professional proficiency in Greek

Professional proficiency in English

Customer service experience

Detail-oriented

Excellent communication skills

Education

Tertiary qualification

Tools

Microsoft Office

Job description

Who we are

We're a leading global security authority that's disrupting our own category. Our encryption is trusted by major ecommerce brands, the world's largest companies, major cloud providers, entire country's financial systems, the internet of things, and even down to the little things like surgically embedded pacemakers. We help companies put trust — an abstract idea — to work. That's digital trust for the real world.

Job Summary

We are seeking a Customer Experience Specialist fluent in Greek to join our team. As a Customer Experience Specialist (Greek Speaker), you will engage with external customers and internal stakeholders through various communication channels, execute DigiCert's validation process according to internal documentation, and analyze validation test data to determine whether systems or processes have met validation criteria.

What you will do

• Review incoming application forms, validate, and submit to DigiCert's technical department
• Engage with external customers and internal stakeholders via phone, live chat, video calls, and email
• Research customer organizations and verify contact details online
• Identify, document, and alert managers of customer-call trends
• Execute DigiCert's validation process according to internal documentation
• Analyze validation test data to determine if systems or processes meet validation criteria or identify root causes of production problems
• Coordinate the implementation or scheduling of validation testing with affected departments and team members
• Learn product features and gather customer requirements to confer with management
• Determine validation objectives and standards with internal managers
• Create, populate, or maintain databases for tracking validation activities, test results, or validated systems
• Process incoming and outgoing mail

What you have

• Professional working proficiency in Greek & English (essential)
• At least 1 year of experience in a customer service or similar role
• Tertiary qualification (advantageous)
• Proven track record in evaluating and mitigating risk
• Detail-oriented with the aptitude to learn, high level of self-motivation, curiosity, and ability to work independently
• Excellent written and verbal communication skills
• Tool experience: Microsoft Office and other software applications

Benefits

• Provident Fund
• Medical Aid Gap Cover
• Employee Assistance Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance
• Sabbatical

LI-FP1

PRESENT

PRESENT

PRESENT

PRESENT

PRESENT

PRESENT

Required Experience: Unclear Seniority

Key Skills: Design Engineering, Baan, Customer Service, Fund Management, ABAP, Elevator

Employment Type: Full Time

Experience: years

Vacancy: 1