Customer Experience Specialist (French Speaker)

DigiCert; Wes-Kaap; On-site; ZAR 20 000 - 40 000; Full time

Job summary

An established industry player is seeking a Customer Experience Specialist fluent in French to enhance customer interactions in Cape Town. In this pivotal role, you will engage with customers and internal teams through various channels, ensuring a seamless validation process. Your analytical skills will help identify trends and improve customer satisfaction. This role offers a chance to grow within a dynamic environment that values detail-oriented professionals. Join a team that prioritizes customer experience and offers comprehensive benefits, including medical aid and gym reimbursement.

Benefits

Provident Fund

Medical Aid + Gap Cover

Employee Assistance Program

Gym Reimbursement

Life Insurance

Disability Insurance

Sabbatical

Qualifications

• 1+ years’ experience in a customer service or similar role.
• Proven track-record in evaluating and mitigating risk.

Responsibilities

• Review and validate incoming application forms for technical department.
• Engage with customers via phone, live chat, and email.

Skills

Fluent in French

Customer service experience

Detail-orientation

Excellent communication skills

Education

Tertiary qualification

Tools

Microsoft Office

Job description

Job summary

We are in the market for a Customer Experience Specialist with professional working proficiency in French to join our team in Cape Town.

As Customer Experience Specialist (French Speaker) you will engage with external customers and internal stakeholders through various communication channels, execute DigiCert's validation process according to internal documentation, and analyze validation test-data to determine whether systems or processes have met validation criteria.

What you will do

• Review incoming application forms, validate and submit to DigiCert's technical department
• Engage with external customers and internal stakeholders via phone, live chat, video calls and email
• Research customer organizations and verify contact details online
• Identify, document and alert managers of customer-call trends
• Execute DigiCert's validation process according to our internal documentation
• Analyze validation test-data to determine whether systems or processes have met our validation criteria or to identify root causes of production problems
• Coordinate the implementation or scheduling of validation testing with affected departments and team members
• Learn product features and gather customer requirements to confer with management
• Determine validation objectives and standards with internal managers
• Create, populate, or maintain databases for tracking validation activities, test results, or validated systems
• Process incoming and outgoing mail

What you will have

• Fluent in French (written and verbal) and professional working proficiency in English (essential)
• 1+ years’ experience in a customer service or similar role
• Tertiary qualification (advantageous)
• Proven track-record in evaluating and mitigating risk
• Detail-orientation, aptitude to learn, high level of self-motivation, high degree of curiosity and ability to work independently
• Excellent written and verbal communication skills
• Tool experience: Microsoft Office and other software applications

Benefits

• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance
• Sabbatical

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