Customer Experience Specialist (French Speaker)

Digicert; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An established industry player is seeking a Customer Experience Specialist fluent in French to join their dynamic team in Cape Town. In this role, you will interact with customers and internal teams, ensuring a seamless validation process. Your responsibilities will include reviewing applications, analyzing data, and coordinating with various departments. This position offers an exciting opportunity to contribute to a leading global security authority that values digital trust. If you are detail-oriented, self-motivated, and possess excellent communication skills, this role could be the perfect fit for you.

Qualifications

• 1+ years' experience in customer service or similar role.
• Professional proficiency in French and English is essential.

Responsibilities

• Engage with customers via phone, chat, and email.
• Review and validate application forms for technical department.

Skills

Customer Service

French Language

English Language

Detail-oriented

Communication Skills

Education

Tertiary Qualification

Tools

Microsoft Office

Job description

Customer Experience Specialist (French Speaker)

DigiCert Cape Town, Western Cape, South Africa

We're a leading, global security authority that's disrupting our own category.

Our encryption is trusted by major ecommerce brands, the world's largest companies, major cloud providers, entire country financial systems, and even down to the little things like surgically embedded pacemakers.

We help companies put trust - an abstract idea - to work.

That's digital trust for the real world.

Job Summary

We are in the market for a Customer Experience Specialist with professional working proficiency in French to join our team in Cape Town. As a Customer Experience Specialist (French Speaker), you will engage with external customers and internal stakeholders through various communication channels, execute DigiCert's validation process according to internal documentation, and analyze validation test-data to determine whether systems or processes have met validation criteria.

What You Will Do

1. Review incoming application forms, validate, and submit to DigiCert's technical department.
2. Engage with external customers and internal stakeholders via phone, live chat, video calls, and email.
3. Research customer organizations and verify contact details online.
4. Identify, document, and alert managers of customer-call trends.
5. Execute DigiCert's validation process according to our internal documentation.
6. Analyze validation test-data to determine whether systems or processes have met our validation criteria or to identify root causes of production problems.
7. Coordinate the implementation or scheduling of validation testing with affected departments and team members.
8. Learn product features and gather customer requirements to confer with management.
9. Determine validation objectives and standards with internal managers.
10. Create, populate, or maintain databases for tracking validation activities, test results, or validated systems.
11. Process incoming and outgoing mail.

What You Will Have

1. Professional working proficiency in French & English (essential).
2. 1+ years' experience in a customer service or similar role.
3. Tertiary qualification (advantageous).
4. Proven track record in evaluating and mitigating risk.
5. Detail-oriented, aptitude to learn, high level of self-motivation, high degree of curiosity, and ability to work independently.
6. Excellent written and verbal communication skills.
7. Tool experience: Microsoft Office and other software applications.

Seniority level: Entry level

Employment type: Full-time

Job function: Other

Industries: Technology, Information, and Internet